Address
Form of work
Salary- Opportunity to develop and upskill in a financial organization
- Hybrid working operating model
About Our Client
Our client is a Financial Services institution based in central London
Job Description
Purpose
This role reports into the Head of IT Production and is focused on providing eFront support to the whole organisation. The successful candidate will work alongside an Application Support engineer and 3rd party contractors to provide Application Support, report maintenance, minor system enhancements/configuration changes and training. This role also works closely with other IT disciplines, notably the eFront development team.Responsibilities
As a Application Support Analyst, you will bring your experience in portfolio management systems to the company and your core responsibilities include:
- Handling escalated issues relating to applications or services through to resolution.
- Deliver training of the eFront application to investment and operations teams.
- Engaging with 3rd party eFront service providers.
- Proactively perform maintenance activities, while deploying and documenting technical solutions.
- Maintain a strong relationship with a range of internal and external stakeholders.
- Work with team members to build and develop new functionality and processes.
The Successful Applicant
The candidate
Background, skills, aptitude
- Must have suitable experience developing, supporting and administrating business applications in the Financial Services industry, ideally eFront or other portfolio management systems
- Demonstratable ability to liaise with stakeholders at all levels to develop requirements to develop technical solutions
- Suitable experience of MS SQL Server.
- Experience of JavaScript is preferable
- Understanding of Azure principles and practices.
- Strong attention to detail and excellent customer service orientation.
- Certifications are highly regarded.
- Ability to quickly learn, implement, and utilise new technologies.
- Analytical and problem-solving. Combines and organise information into meaningful patterns; identifies underlying relationships, causes and effects; and combines pieces of information to form conclusions or general rules
- Excellent oral and written communication skills
- Detail-oriented. Consistently takes a thorough, accurate organised and quality-centred approach
- Organisation and prioritising. Can effectively address projects, requests and competing priorities. Owning deliverables through to implementation
- Self-learning mindset. Desires to learn new skills and is willing to share knowledge within the team
- Provide problem diagnosis and technical assistance
- Candidates should be strongly motivated by our development mission and ideally demonstrate some commitment to development or social goals through previous executive or non-executive activity.
What's on Offer
A highly competitive salary is on offer for this candidate and hybrid working is offered.
The screening process for this role will take place from the 1st of February.
