Key accountabilities
- Write to clients, answering any queries in relation to sales, purchases, dividends paid and Rights Issues, as required.
- Open new accounts and load stock onto the valuation system, liaise with former brokers in relation to the transfer of stocks and cash. Feed Capital Gains Tax histories onto the system and liaise with the Operations team as needed.
- Communicate with clients, either by telephone or letter, in a prompt and accurate fashion.
- Execute trades as required and directed by Senior Managers.
- Work as part of a team of Investment Managers, supporting them in administrative matters as may be required.
- Communicate and liaise with IT and Operations Department, working with them to implement any necessary changes to the systems and records.
- Contribute towards continuing development of the Group by participating in projects, committees and other activities as may be requested from time to time.
- Maintain and develop good relationships with brokers, professional advisers and other relevant organisations carrying out desk research as necessary so that investment and technical knowledge is maintained and increased. This includes maintaining up to date knowledge of and adherence to current regulatory requirements
Person specification
Experience:
- Have experience in a client orientated role within the Financial Services, Investment or Wealth Management industry
Knowledge:
- Keeps up to date with developments in the industry, including new products, legislation and regulation.
Qualifications:
- Minimum level 4 qualified preferably the Investment Advice Diploma (IAD)
Key competencies:
- Investment Administration – Fully competent in the administration of client processes in compliance with Company systems and procedures.
- Managing Investments – Demonstrates understanding of portfolio theory and client requirements in order to make recommendations where appropriate.
- Research and Analysis - Demonstrates working knowledge of asset classes, the investment process and is able to demonstrate activities undertaken to develop and apply research learning.
- Managing Clients – Demonstrates ongoing commitment to the delivery of excellent client service dealing with client queries efficiently, providing support to Investment Managers for meetings and ensuring records are kept up-to-date.
- Systems Competence – demonstrates competence in using investment systems. Internally this would include RID, ROD, Ron, AAM, CMP and Factset.
- Developing new business – demonstrates networking skills, evidenced through peer networks, and actively participates in corporate functions.
- Ethical behaviours – Demonstrates and encourages others to display behaviours consistent ethical behaviour and appropriate conduct in line with the Conduct rules: