Assistant Performance Manager

Assistant Performance Manager
Birmingham, West Midlands (with hybrid working)
The Assistant Performance Manager is integral to the regulation of the National Lottery. You will play a key role in supporting the team responsible for monitoring and managing the performance of the National Lottery operator, developing and managing relevant processes, delivering insights and reports to stakeholders and providing administrative support across the breadth of the team.
The Benefits:
- Salary of circa £28,500
- Civil service pension, with an employer contribution rate of 27%
- Flexible working
- Hybrid working, specific guidelines are to be agreed with line manager
- 26 days’ holiday, rising to 29 days after two years’ service, with the option to buy up to five days extra annual leave
Key Responsibilities:
Within this role, you will be responsible for:
- Developing and ensuring the smooth running of processes relating to the management and monitoring of the National Lottery operator’s performance.
- Developing and providing insights and reports to key stakeholders as necessary / upon request.
- Building and maintaining positive relationships with internal stakeholders (including the teams within the Gambling Commission which support the regulation of the National Lottery) and external stakeholders (including the National Lottery operator and other key external contacts).
- Providing administrative support across the team to ensure it operates efficiently. This will involve supporting on a range of projects and will include:
­ Maintaining digital filing systems.
­ Maintaining and updating information in key databases and spreadsheets.
­ Acting as Chair and / or Secretariat for internal and external meetings and groups.
­ Presenting at and contributing to internal team building and team development sessions.
­ Organising project and other meetings.
- Acquiring a sound understanding of the National Lottery regulatory framework and associated processes and using this to inform all aspects of this role.
Please note, whilst undertaking this role you will be prohibited in partaking in the National Lottery.
Person Specification:
- Excellent communication skills, both orally and in writing, with the ability to convey complex or highly nuanced concepts and issues clearly and succinctly to a wide range of audiences.
- Experience of supporting projects, delivering actions to the required standard within set deadlines.
- Experience in undertaking analysis, identifying key insights from that analysis and then presenting clear outputs to relevant stakeholders.
- Ability to understand and demonstrate application of risk-based decision making.
- Experience of developing and optimising effective internal and external stakeholder relationships.
- Solid IT skills (particularly PowerPoint and Excel).
- Excellent attention to detail.
Our Ways of Working:
Outcome-focused: We put consumers at the heart of everything we do. We take responsibility for an issue and moving it forward. We deliver results through working collaboratively.
Reaching for ways to improve: We encourage feedback and ideas. We are committed to continuous improvement and are open to trying different ways of working. We celebrate successes and take responsibility when things go wrong.
Respectful: We recognise every colleague’s contribution.
We give each other timely constructive feedback. We all encourage challenge.
Communicate well: We are clear and concise. We listen and check our understanding. We explain the reasons for decisions.
Making this a great place to work: We all help to make the Commission a great place to work. We value and support each other. We demonstrate a positive attitude.
About Us:
Set up under the Gambling Act 2005, the Gambling Commission is committed to safeguarding the public against any detrimental impact brought about by gambling. We do this by keeping crime out, protecting children and vulnerable people and ensuring the commercial gambling industry is run fairly and openly. We work with the legal system, the public health system, community groups and the industry itself to understand how we can protect the interests of as many people as possible, as effectively as possible.
The closing date for this role is Tuesday 14th May 2024.
PLEASE NOTE: ensure you have the right to work in the UK before applying. We are unable to provide sponsorship for visas currently.
Incomplete applications will be discounted from shortlisting. Please ensure your application is fully completed and submitted before logging out of your account.
We reserve the right to change the closing date depending on the number of responses received. Please submit your application as soon as possible to ensure it is considered in the selection process.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.