Billing and Accounts Receivable Specialist

Job Title: Billing and Accounts Receivable Specialist (job title)
Location: London / Hybrid Working
Full time 37.5 hours per week
Permanent
Salary: Up to £33,600 dependent on experience.

We’re looking for a Billing and Accounts Receivable Specialist (job title) to join our Revenue Assurance team (team) team based in (site) London.

As a Billing and Accounts Receivable Specialist (job title) you’ll be responsible for coordinating and compilation of all Billing and invoicing (including the creation of backing data aligned to specific trust requirements) of specialised services (including NHS, clinical trials, and Corporate/GP Affiliates). This role also holds responsibility for ensuring timely resolution and reimbursement of AR related to NHS /Clinical trial/Corporate/GP Affiliate payors.

This role will involve frequent interaction with multiple internal and external stakeholders as well as the management and resolution of invoicing queries related to these services.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in our Revenue Assurance team, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do:

Billing

• Create and distribute invoices to customers in accordance with contract terms.
• Work with BSA to ensure that proration rules are set up to reduce manual intervention.
• Process credit memos and invoice adjustments.
• Work to standardise invoice and backing data templates.

Collection

• Manages NHS and Clinical Trails AR portfolios. Ensuring timely payment and working to reduce aged AR.
• Performs appropriate follow up with each trust and gains commitment for payment.
• Escalates trust lack of response and/or lack of as appropriate.
• Engages with internal stakeholders to secure information to pass on to trusts to secure invoice payments.
• Identifies and communicates contract related issues as appropriate.
• Supports Cashiers in securing remittances and identifying bank credits due in from trusts.

Stakeholder Management

• Identify key contacts in each trust and build professional collaborate relationships.
• Maintain a central contact list.
• Work closely with Director of Development – NHS and HCA’s Anaesthetist Hub to ensure Billing and Collection agreements are appropriate and operationally possible for new contracts.
• Work closely with the Sarah Cannon operations team to ensure an efficient Revenue Cycle function.
• Engage in monthly operational meetings with trust and payor contacts.
• Escalate challenges and blockers as appropriate.
• Process & Control Management
• Maintain central trust matrix and invoice tracker.
• Comply with Revenue Assurance policies and procedures.
• Build strong relationships with stakeholders internally and externally.

Reporting

• Work closely with analyst teams to refine dashboards for key performance indicators.
• Monthly reporting of AR position to relevant stakeholders

What you’ll bring:

• Previous Administrative experience is essential, ideally private healthcare.
• Billing and invoicing experience
• Excellent customer care skills
• Accuracy and attention to detail
• Computer literacy including Microsoft Office - Excel
• Good general level of education
• Excellent communication skills both spoken and written.
• Knowledge of relevant hospital policies and procedures
• Excellent communication skills
• Strong team player

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication, and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Billing and Accounts Receivable Specialist (job title) you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme.
• Group Life Assurance from day one.
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
• Discounts with over 800 major retailers

Diversity and Inclusion

Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion, and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated, and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

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