Business Analyst

At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.

We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.

We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.

As a Business Analyst at Xplor, you will be at the forefront of aligning our customer’s goals with Xplor’s technological capabilities.

Your role will involve working with our Product Team to understand our customer’s business processes, decipher their requirements, and collaborate with our Software Engineering teams to implement solutions that optimise customer operations and drive growth.

You'll act as a liaison between our commercial stakeholders, software engineers, and other technical teams to ensure a seamless integration of technology into business processes.

Responsibilities

Core Responsibilities

• Collaborate with stakeholders to gather and document detailed business requirements, including functional and non-functional specifications.

• Analyse existing business processes, systems, and data flows and work with Product Managers to identify areas for improvement and optimisation.

• Work with our product team to translate business needs into technical requirements, user stories, and system specifications for software engineering teams.

• Evaluate and recommend technological solutions that align with business objectives and constraints.

• Collaborate with engineers, QA testers, and product managers and designers to ensure successful delivery of solutions on time and within scope.

Role-Specific Responsibilities

• Learn and deeply understand Xplor’s Office BMS and PES product offerings.

• Create process models, flowcharts, and diagrams to visualize complex workflows and facilitate effective communication.

• Assist the product team by documenting detailed specifications for a specified Product Scope.

• Perform system testing and validation to ensure solutions meet business requirements and function as intended.

• Assist in user acceptance testing (UAT) and facilitate communication between business users and technical teams.

• Monitor and assess post-implementation performance and user feedback, feeding changes through to the Product Manager as necessary.

Qualifications & Experience

• At least 2 years of previous experience in a technical or product role.

• Proven experience as a Business Analyst, preferably in a technical or software-focused capacity.

• Strong analytical mindset with the ability to decipher complex processes and distill them into clear requirements.

• Familiarity with various business analysis methodologies and tools.

• Excellent communication skills to bridge the gap between technical and non-technical stakeholders.

• Problem-solving skills and a proactive attitude towards identifying challenges.

• Attention to detail and the ability to work both independently and collaboratively.

• Experience working in an Agile/SaaS environment

• Previous experience working in an EdTech organisation would be advantageous

Values and Life at Xplor

Our four core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:

• Make life simple
• Build for people
• Move with purpose
• Create lasting communities.

If these values sound like you, and describe people you want to work with, you will thrive at Xplor.

As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Some of our perks and benefits are:

• 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
• Unlimited access to LinkedIn Learning, plus regular career and growth conversations with your leader, as part of Xplor GPS
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
• Access to free mental health support
• Flexible working arrangements

Ready to apply?

To start your application, please submit your resume and we will be in touch as soon as we can. Please include the word "RocketManager" at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.

We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process, via talent@xplortechnologies.com.

More about us

Xplor Technologies is a global platform integrating SaaS solutions, embedded payments, and Commerce Accelerating Technologies to help businesses succeed. Xplor provides enterprise-grade SaaS solutions for businesses in “everyday life” verticals: Childcare & Education; Fitness & Wellbeing, Field Services and Personal Services – and a global cloud-based payment processing platform.

Xplor Technologies serves over 78,000 customers that processed over $36 billion in payments, operating across 20 markets in 2022.

Good to know

To be considered for employment in the United Kingdom, you must be legally authorised to work in the UK. Xplor does not sponsor visas, either at the time of hire or at any later time.

To learn more about us and our products, please visit www.xplortechnologies.com/gb/careers.

We also invite you to check out our Candidate FAQs for more information about our recruitment process www.xplortechnologies.com/us/recruitment-faqs.

Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.