Business Service Support Assistant - Children & Families Service

Business Service Support Assistant – Children & Families Service

Start: June/July 2024

Duration: 3 months initially (very likely to extend, as they are looking for people who can commit to a long contract)

Rate: £15.22 p/h (Umbrella, Inside IR35)

Hours: Full time, 37 hours per week

Working pattern: Initial induction and training onsite in Leicester, hybrid working thereafter

Location: Leicestershire Area

Our client, in Leicestershire, is looking for two Business Service Support Assistants to work within their Children & Families Service. You will provide and support efficient and effective database support, referral process and a clerical family response, including database entry tasks to a very high standard within Children and Family services.

This is a full-time role and offers hybrid working after your initial induction period. Due to the nature of the work and training involved, they are looking for applicants who are seeking long term contracts.

Please see more details below.

Main Duties and Responsibilities:

• To ensure confidential matters are dealt with in an appropriate manner
• Complete tasks (case notes, episodes, uploading documents, sending correspondence, etc.) on various information management systems within the timescales given and to a high standard
• When directed, contact parents/carers, referrers and other agencies for the purpose of clarifying or seeking additional information
• Receive visitors and respond to and screen telephone calls, emails and other enquiries to provide a high level of customer care
• Produce letters, reports, emails, minutes, spreadsheets and presentations etc. using a variety of software packages to a professional standard
• Maintain diaries, make appointments and arrange meetings as required
• Organise, attend and take notes or minutes at meetings, including: Preparation and circulation of agendas and minutes
• Book of travel, venue, catering requirements and minibus hire/log
• Manage and co-ordinate a busy workload of incoming and outgoing correspondence and mail

Requirements:

• Ability to work to tight deadlines
• Ability to work through large amounts of provider submitted data in line with processes
• Proficient with numbers
• Attention to detail to prevent over/under payments
• Able to communicate through various methods with both internal and external parties
• Able to work as part of a team on shared tasks
• Able to complete administration task to a high quality
• Good level of IT knowledge, must be comfortable with learning new IT systems
• Good working knowledge of Excel

If you are interested in the role, we would love to hear from you! Please apply to receive more information.