Address
Form of work
SalaryThe position will be full-time and for a 3-month period.
Initially staff would be required to attend the office for induction training and then move to a Hybrid working model with 1 to 2 days at home with the rest of the time being in the office based at County Hall.
An opportunity has arisen for a well-organised and resilient individual to join the Children and Family Services Business Support Team as a First Response Children’s Service Agent. The main focus will be to act as the first point of contact for Children’s Social Care service users, by phone and email.
Main duties and responsibilities:
- To work with a range of internal and external agencies to ensure the safeguarding of children and young people and referral to services to achieve the best outcomes for the child.
- Provide the best quality service for all First Response Children’s Duty service users, maintaining professional standards and responding to concerns appropriately.
- To process a range of referrals received from professionals and members of the public via email and phone.
- To be responsible for a range of generic email boxes to process different types of referrals.
- To utilise case management systems for inputting and gathering accurate and timely information.
- To consult with other agencies to obtain missing mandatory information required.
- To communicate effectively with Social Workers, Team Managers, professionals and members of the public.
- Problem solving - using initiative to respond quickly and escalate enquiries to a senior where there are immediate safeguarding concerns.
- To be able to follow written processes and guidance provided.
- To be able to prioritise your own workload and work as part of a team.
About You - To apply for this post you must have:
- Customer Service experience
- Have experience of communicating with children, young people and their families or professionals from different agencies.
- Must be able to handle sensitive and distressing information.
- Experience of working in stressful environments and within a team.
- Must have experience of handling sensitive information and accurate recording.
- The ability to prioritise own workload and work to tight timescales.
- Must be able to maintain a professional demeanour.
If you are interested in this position please apply below.
