Business Support Officer

Salary: Up to £24,550 per annum dependent upon experience

Contract Type: Permanent – Full Time

Security Level: BPSS

We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.

The Role

The role of Business Support Officer forms a critical bridge between external stakeholders and our subject matter experts. Through this, you will gain exposure to a wide variety of aviation subject matter, both technical and operational. This is the perfect role for someone that has an interest or passion in aviation and who wants to be more involved with the workings of the industry as well as helping to ensure safe industrial practice.

As part of the Business Delivery team, this role will take part in area specific and department wide improvement projects. You will be empowered to identify improvements and implement best practice solutions wherever possible. As a result, we hope that this role will give whoever is successful a fantastic platform from which they can demonstrate their ability to deliver efficiencies and manage processes effectively.

Whether you’re an experienced administrator or simply someone with ambition and a familiarity with aviation subject matter, then you would be excellent for this role. If you’re looking for a role that has a positive impact, in a supportive, friendly, delivery focused atmosphere to work in the look no further.

About You

You should possess:

• An interest in and/or experience of working in an aviation environment would be advantageous
• A pleasant, courteous telephone manner and ability to research, assimilate and provide information is essential
• Education to GCSE or higher standard
• Proven time management skills including an ability to effectively prioritise in a busy environment to meet business needs and customer needs
• Methodical and organised with an eye for detail
• Keyboard skills for database entry
• Excellent communication skills, both written and verbal, with a variety of internal and external people, including people whose first language may not be English
• Produce good quality, accurate work to deadlines
• To work effectively in a small team, the post holder must be prepared to be cross-trained and share administrative tasks including routine administrative duties
• Proficient operator of Microsoft Word, Access 2000 and use Excel. To work to set formats or design suitable formats to suit the requirements of the task is essential
• Will and able to perform a variety of office functions (flexibility), demonstrating sound administrative skills and be able to switch form one task to another quickly
• Knowledge of SARG and GA or RPAS Unit department procedures would be desirable
• Experience working in a customer service environment would be beneficial
• Confidence to ask questions and seek resolutions
• Exercise tact and discretion regarding disclosure of information
• Ability to deal with difficult customers
• Ability to work effectively under pressure with a high degree of public contact
• Ability to think logically, and make decisions on a wide variety of cases, whilst applying good judgement around when to seek further advice

Additional Information

For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.

To be vetted you must have the right to work in the UK so that meaningful checks can be undertaken.

If you do not meet these requirements, we may not be able to accept your application.

The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.

Working With Us

We offer a range of excellent benefits such as flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more!

We are on a journey towards being increasingly adaptable, where our colleagues collaborate as part of cross-functional teams. This approach ensures we never stop learning together. It also means that you may become involved in activities that take you out of your day-to-day role, providing you with opportunities to develop and grow your career with us.

We have embraced hybrid working and offer flexible working patterns, being open to having a conversation about what works for you. We know where and when we work is important in achieving a work-life balance.

We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone.
Our Values

Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone

Closing Date: Monday 8th April 2024

Interview Date: W/C Monday 22nd April 2024

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

No recruitment agencies please.

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