Case Manager ??? Debt

Our Legal/Financial Client is looking for a Case Manager to join their growing Maidstone based team.

For this role you would need at least 3 years of dealing with/preparing documents for court cases related to debt or litigation.

Job Purpose:

Provision of service excellence and maximum performance standards for cases referred for legal action and debt collection, maximising customer service and cash collections by effectively managing the team s interface between our clients and the third parties instructed.

Candidate Profile Core Competencies, Skills & Knowledge Requirements

You must be able to clearly demonstrate the presence of core competencies with regards to experience and knowledge of civil law proceedings, effective communication with a focus on excellent customer service, commercially-minded with a focus on achievement and quality, aims for continuous improvement and is a team player.

The successful candidate will have a strong background of legal experience and understanding, must be articulate, literate & numerate; be able to understand, explain & succinctly report & test new ideas whilst at the same time justify both quantifiably & qualitatively, any recommendations; they must also understand and be able to analyse KPIs and other performance reporting and to produce reports confidently.

Personal Attributes:

• Strong commitment to the ethos of the Client
• Positive acceptance of responsibility when mistakes occur (both individual and team member mistakes)
• Hardworking and determined to delivery whatever the obstacles
• Willingness to listen and influence alternative ideas
• Excellent time and attendance records

Key Responsibilities:

• Management and constant review of the legal and agent diaries, ensuring excellent customer service to our clients and promoting best practice throughout the collections process, contributing expertise to complex and/or high-profile cases.
• Management and constant review of cases to maximize collections and deliver excellent customer service.
• Monitor and review performance of the team, taking appropriate corrective and preventative action where necessary to ensure KPIs are met consistently, and any issues are resolved effectively.
• Manage the supplier documentation, reviewing agreements, commission, and compliance requirements between the Client, Courts and third parties instructed.
• Contribute to and implement resource plans in line with anticipated workloads to ensure we meet client demand levels.
• Carry out regular process reviews and risk assessments to suggest & initiate process improvement contributing relevant expertise so that operational standards, controls and procedures meet changing requirements.
• Produce and report accurate feedback and performance statistics