Centre Support Assistant

Overview:

We are seeking a Support Assistant for our wellbeing charity, Loughborough Wellbeing Centre. The role will be to maintain to the highest possible standard and is always covered out of office hours as a keyholder (including evenings and weekends) to provide a friendly and efficient service to all visitors, staff and volunteers.

Duties:

- Provide a friendly and informative greeting to all visitors and café members to the centre while on shift.
- Develop positive working relationships with all staff, volunteers and key partners.
- Working alongside the Facilities Officer, ensure all areas of the centre are clean and tidy and upheld to a high standard.
- Ensure room set-ups are carried out for events and sessions at the centre.
- Ensure the security of the centre and undertake key-holder duties.
- Be first port of call for all out of hours emergencies including for the Neighbourhood Mental Health Café locks up a regular basis.
- Provide event assistance to all one-off events and venue hire bookings.
- Provide a service out of hours for the centre including working in the evenings and at weekends.
- Answer enquiries and phone calls as and when required.
- Assist the wider staff team (Centre Manager and Administrator) with additional tasks as and when required.

Skills:

- Good communication skills (both written and verbal)
- Customer service experience (preferably in a front facing role)
- Experience of working in a team environment
- Flexible to the changing demands of the charity
- Self-motivated, can work from own initiative
- Ability to be flexible and work evenings and weekends.

This position offers the opportunity to work in a dynamic and growing mental health charity where you can contribute to members experiences while developing your admin and people skills. If you meet the qualifications above, we encourage you to apply for this rewarding role.

Job Types: Part-time, Fixed term contract
Contract length: 24 months

Pay: £8,736.00 per year

Expected hours: 14 per week

Benefits:

• Casual dress
• Company pension

Schedule:

• Monday to Friday
• Overtime
• Weekend availability

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 2 years (required)

Work Location: In person

Application deadline: 03/05/2024