AddressChange Manager
c.£62,000 per annum
Bedford
Permanent
Hybrid Working
Are you ready to shape the future? As our Change Manager, you will be at the forefront of revolutionizing the money and pensions guidance services. Reporting directly to the Head of Operational Transformation, you will collaborate with two brilliant Business Analysts to ensure seamless transitions in our systems, processes, and product offerings, including the Money Helper Pensions Dashboard.
The Role:
The Change Manager- Operations is a pivotal role within our Customer Directorate.
Reporting to the Head of Operational Transformation and working alongside two Business Analysts, you will lead on ensuring our money and pensions guidance and debt advice services are able to understand and successfully accept changes to systems, business readiness, processes and new products in order to continue to deliver a high quality service to our customers. You will also work closely with the Senior Business Change Manager and be part of a Change Community of Practice, led by the Head of Change.
Working across the organisation, you will use your experience and training in change methodology to assess business readiness for change, plan for change, ensuring communication with a range of stakeholders across the business and training of key staff is in place. You will contribute to business cases and support the business owner to realise the benefits of the project or programme of change.
You will be joining the organisation as we are delivering two large and important change programmes, namely changes to how our money and pensions guidance services are delivered and the build and roll out of pensions dashboards and in particular the Money Helper Pensions Dashboard.
Key Accountabilities:
- Leadership and delivery – Provide visible and effective leadership, lead the business change management activity and work with the Head of Operational Transformation and the allocated project manager(s) to deliver the business case benefits and outcomes. Develop clear vision and standards and champion the use of best practice business change management standards, tools and processes. Build strong networks both internally and externally. Assess and understand the impact on stakeholders to improve the likelihood of their adoption of the change.
- Business case – Support the Head of Operational Transformation and project managers in delivering high quality business case content, co-ordinating any specialist input.
- Change products – Lead the progress of the required Business Change products for the project. Lead on engagement with senior stakeholders both internally and externally and other Change Managers across the portfolio.
- Change planning – Own the change plan for the project and provides input into the overall Project Plan.
- Operational readiness – Lead the creation and management of the operational readiness criteria across the project. Lead in the ‘approve/refuse’ go-live decision with the Project Manager, business and end users.
- Benefits management – Lead benefits realisation across the project and understands the impact of all Business Change activities on Benefits Management.
- Change communication – Lead the inclusion of Business Change communications requirements into the project communications plan. Provide and review content for communications relating to Business Change across the project.
- Stakeholder management – Identify, classify, and update stakeholder engagement plan. Lead stakeholder engagement on project to ensure it meets Business Change requirements. Point of contact for senior / strategic stakeholders.
- Guidance and support – Provide direction and guidance to team, and more broadly across the Portfolio
You will need to demonstrate the following skills and experience:
Essential:
- Change management qualifications (e.g. PROSCI, PMI, APMG)
- Significant experience and expert level competence in the application of business change methodology in a formal project and programme environment.
- Experience delivering change within customer facing operations and remote access/telephony services
- Demonstrable experience of stakeholder engagement, risk and issues management and benefits realisation
- Experience of all stages and elements of a programme and project life cycle including; planning, scheduling, resource management, governance, assurance and business case development
- Experience using a range of change management frameworks and methodologies dependent on project need
- Awareness of solutions development and budgeting and cost management
Desirable:
- Experience working in the public sector
If you’re already a MaPS employee, and as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress, and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing recruitment@maps.org.uk
How to apply:
To apply for this position, we kindly request that you submit a cover letter of up to 1,000 words. Give evidential points against the job description to demonstrate how you are closely aligned to the role and detail why you want to work for the Money and Pensions Service.
Info:
The Money and Pensions Service is based in Bedford and as a key employer in the town we work hard to ensure that we are an active part of the community. This is a great opportunity for you to join us in Bedford and to be an integral part of the Money and Pensions Service team.
We are already forging great relationships with Bedford Borough Council and other local organisations to ensure that we are an active part of the community and fully integrated to play our part in the Government’s “levelling-up” strategy. This is a wonderful opportunity for you to be one of the first colleagues to join us in Bedford and to be an integral part of helping us establish ourselves in the town.
At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people in and around Bedford to come and work for us, but we need people who align themselves to our values: -
· Caring
We care about our colleagues and people whose lives we are here to transform.
· Connecting
We will transform lives through our ability to make positive connections.
· Transforming
We are committed to transforming lives and make a positive societal impact.
About MaPS
At MaPS, we help people – particularly those most in need – to improve their financial wellbeing and build a better, more confident future. Working collaboratively across the UK, we make sure customers can access high-quality money and pensions guidance and debt advice throughout their lives, however and whenever they need it.
About our people
In our move to Bedford, we aim to attract and retain the absolute best talent, so we can achieve our objectives and continue to make a difference to millions of people’s lives. We are keen to encourage applications from individuals across the whole community with the skills, knowledge, and behaviours for the job, and who show a strong commitment to MaPS’ objectives, values, and vision. It is important to us that we continue our ambition to be a genuinely diverse and inclusive organisation, so that we reflect the people we are here to help.
Our inclusive working environment
By fostering our values, we are immensely proud of the inclusive working environment that we have created.The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds.
We work hard to ensure that we have a progressive approach to inclusion, equity and belonging. We really do want our colleagues to “bring their whole selves to work.”
By way of brief example, we have an enviable ethnic diversity mix, equal gender balance with a zero mean gender pay gap and thriving colleague and ally networks, including LGBTQ+, neurodiversity, women’s health, men's health, ethnicity, and diversity.
What Money and Pensions Service can offer you?
· Generous Annual Leave – 30 days plus Bank Holidays
· Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
· Interest-free loan to help you buy season tickets for buses and trains
· Cycle to work Scheme
· Subsidised eye test & flu jabs
· Life assurance scheme
· Give as you earn scheme
· Employee assistance programme (EAP)
· PAM Assist and PAM Life scheme (Wellbeing)
· Enhanced family and sick pay
· Paid volunteering (2 days a year)
· Recognition Scheme
· Discounts portal to numerous retailers
At MaPS, we take pride in our flexible approach to work. Most of our roles can operate on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, noncontractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Job Reference: MaPS00573
Close Date: 12th March 2024
Job Types: Full-time, Permanent
Salary: £62,000.00 per year
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Bedford, MK42 9AP
Reference ID: MaPS00577
