Child Maintenance Service - I.t. & Security Team Leader

Family separation is never easy. The Child Maintenance Service helps parents, who are unable to make a private financial agreement in support of their child(ren)’s living costs, ensure and at times enforce, the legal responsibility to provide financial support. Our mission is to ‘get money to children’ because it makes a real difference to children’s lives.

Child Maintenance Service (CMS) is not only undergoing a significant period of change as we drive a crucial transformation agenda, but in tandem, we continue to deliver a politically significant and fundamentally crucial service to millions of separated families around the country who depend upon the work we do. Our story over the last two years is one of impressive progress and improvement. Despite the progress we’ve made, we are unashamedly ambitious about what more we can achieve and the difference we can make for the families who need us.

Child Maintenance Service is an amazing place to work. Walk into any one of our service centres and you will be overwhelmed by the passion and commitment that our people have for supporting our customers. This is a high profile role within a fast paced, changeable and demanding environment.

Responsibility for leading the IT and Security Team in:

• Supporting Operations in managing IT disruptions.
• Managing and promoting communications between Digital and the business to support resolving incidents as early as possible.
• Identifying trends in system disruptions and support Digital colleagues in highlighting business impacts
• Supporting Delivery Assurance and CMG in successful deployment of IT implementations
• Supporting Operations and working with wider Delivery Assurance to monitor, report and provide analysis on Security Incidents, maintaining close links with DWP security colleagues.
• Providing assurance that Security policies are being adhered to and to promote security awareness across the business.
• Supporting activity in gaining business compliance for GPDR / Security / Information Assets
• Proactively building and maintaining relationships with key stakeholders across CMG, the wider department and suppliers to deliver objectives
• Contributing to the effective leadership, management, motivation and development of the teams, and identifying, prioritising & addressing any risks or issues that may jeopardise performance against targets
• Working closely with the other teams providing/seeking assistance as and when required
• Communicating effectively with your team so that they fully understand their personal objectives and expected outputs as well as keeping them abreast of directorate and/or Departmental change initiatives