Address
Form of work
SalaryClaims Handler
Location: Borehamwood (On-Site)
Package: £Negotiable + Benefits
Hamilton Fraser, a valued part of Brown & Brown (Europe), are looking for a Claims Handler to join their professional & successful team, working as a part of their Property Insurance department.
You'll need to have excellent attention to detail, as you'll be entering data onto client records and ensuring that they're completed within service standards. As a Claims Handler you'll be working to the agreed services standards and FCA regulations, so you'll need to make sure high standards are consistently maintained and have the ability to plan, organise and meet deadlines.
We need people who are passionate about delivering excellent customer service as you'll be monitoring claims and keeping customers and other relevant parties informed of the progress of claims. You'll be preparing written responses to enquiries and being the first point of contact for to provide advice and guidance, so excellent communication skills are a must.
Duties will include:
- Accurately recording and analysing all information in order to validate and proceed with the claim
- Negotiating, settling and/or repudiating claims within delegated limits of authority and referring all claims above delegated authority to underwriters with recommendations
- Acting in accordance with the agreed procedures and protocols under Delegated Authority Schemes
- Processing and maintaining client/departmental emails (mailboxes)
- Servicing calls where required, maintaining professional relationships with loss adjusters, insurers and other relevant legal and claims professionals
- Answering, resolving and/or transferring inbound phone calls when required
Ideal experience would include:
- Experience in the property sector especially the private rented sector, will be useful but not essential, as will a basic understanding of the insurance or financial services industry
- Previous claims experience would also be a strong advantage
- Sound knowledge of Microsoft Office packages and the ability to learn new systems and processes as required
- Drive and self-determination with the ability to identify problems and implement solutions
- Ability to demonstrate flexibility and adaptability
For more information please apply online or contact Dan Hurley.
