Client Account Manager

As our Client Account Manager you will be the day-to-day contact for a number of ongoing Dramatic Resources clients and programmes. You will manage bookings and logistics for our world-class training events, providing exceptional client service, and nurturing successful relationships with your client contacts along the way.

You’ll have excellent organisational, written and verbal communication skills, a friendly and consultative approach to client relationships, and the ability to articulate the benefits that theatre-based training offers to business. Along with a keen eye for detail, you’ll have an interest in evolving and improving internal processes and will be able to work both independently and collaboratively with the rest of the DR Office Team.

We specialise in inspirational communication skills training for business that draws on techniques from theatre. Working on a global scale, our clients include major international corporations and leading business schools, yet our approach is personal and friendly, with first-class service values.

The successful candidate will ideally have experience in a role with transferable stills, for example in the creative industries, events or executive education/training, and will be eager to join a small business and make this role their own, during an exciting period of growth.

TASKS INCLUDE:

• To manage, and act as the main point of contact for, specific Client Accounts and programmes – looking after client events from end-to-end (liaising with client contacts, scheduling in-person and online training events, briefing the actor-trainers, managing logistics and follow up)
• To respond to inbound enquiries for repeat work with existing clients, attend client pre-course calls/meetings and work with the Directors to pick up on logistics post-sale
• To provide the highest quality service delivery to clients, ensuring meticulous scheduling, organisation and communication while remaining flexible and responsive to the client’s needs.
• To liaise with and brief our global team of actor-trainers, ensuring they have all the information they need to deliver exceptional in-person and online training events
• To nurture client relationships, acting as a trusted partner in order to develop and expand on current work and identify new opportunities.
• To refine internal processes and systems (creating templates, keeping accurate records, exploring potential software options) in collaboration with the rest of the Client Team.
• To support the Directors on large scale events and projects.

PERSON SPECIFICATION:

The successful candidate will:

• Be able to demonstrate some of the core aspects of our work in their own communication (speaking about the work with passion, authenticity and impact; curiosity in others, able to build connection with a wide variety of people etc.).
• Have at least 2 years’ experience working in a similar role, or in a role with transferable skills.
• Have experience of building successful relationships with client contacts and ideally in day-to-day account/events/project management.
• Understand the importance of absolute clarity and meticulous attention to detail when working with clients across continents and time zones.
• Be personable, friendly and able to maintain positive relationships with clients and colleagues at all levels.
• Have a good level of IT skills particularly Microsoft Office 365 and the ability to quickly get confident with new software.
• Be comfortable working independently, creating practical systems to successfully manage personal workload and an interest in developing wider systems and processes.
• Be willing to contribute to the smooth running of the small office, and happy to pitch in where needed for the show to go on!

WE OFFER:

• 22 days holiday (plus the days between Christmas and New Year when the office is closed)
• ‘Summer Hours’ half day Fridays in July & August
• A place on our Open Course and opportunities to observe our work and take part in development workshops
• Theatre trips to see our team performing
• A friendly and informal working environment with a team of 5 full time and one part-time staff in the office, located by Wandsworth Common, in South West London. Please note this is primarily an office-based role, with some flexibility.

TO APPLY

Please send your CV with a covering letter explaining why you are the best candidate for this job, to Ruth Ingledow recruitment@dramaticresources.co.uk. As we pride ourselves on the standard of our written communication, the cover letter is an important part of this process and we will not be accepting applications without one.

The closing date for applications is midnight Sunday 30^th June. Initial interviews will be held on Zoom on 15^th & 16^th July, with second interviews w/c 22^nd July at our office in South West London.

DRAMATIC RESOURCES – COMPANY PROFILE

Dramatic Resources specialises in inspirational communication-skills training for business that draws on techniques from the theatre. The aim is to help leaders understand the impact of their verbal and non-verbal communication in a range of business settings – meetings, presentations, negotiations, networking or when managing others - and to rehearse new behaviours to maximise their effectiveness in these situations.