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Form of work
SalaryClient Manager
As the Client Manager, you will be responsible for overseeing small, dedicated accounting teams. You will ensure timely delivery of services whilst maintaining excellent client communication and upholding the highest standards of customer satisfaction. Your role will involve training and motivating staff, meeting deadlines, and forging strong client relationships.
Responsibilities:
Team Leadership:
Lead and motivate three teams each comprising of three accounting staff
Provide training, guidance, and mentorship to enhance team performance and capabilities
Foster a positive and collaborative work environment
Client Management:
Oversee a large portfolio of micro business and self-employed clients via a remote service, ensuring their accounting and financial needs are met with accuracy and efficiency
Implement effective client communication strategies to build and maintain strong relationships
Deadline Management:
Develop and enforce processes to ensure all client deadlines are met, including tax filings, financial reporting, and other regulatory compliance
Proactively identify potential bottlenecks and implement solutions to streamline workflows
Customer Service Excellence:
Uphold the highest standards of customer service, ensuring client satisfaction, loyalty, and retention
Address client queries and concerns promptly and professionally
Strategic Planning:
Collaborate with leadership to develop strategic plans for client management and service delivery
Contribute to the continuous improvement of internal processes
Performance Metrics:
Alongside the Director of Operations, track key performance indicators (KPIs) to measure team and individual performance
Provide regular reports on team achievements and areas for improvement
Qualifications and Skills
Minimum full AAT qualification, preferably ACCA/ICAEW qualified
Strong experience in a practice environment dealing with small businesses is a must
Excellent customer service skills
The ability to prioritise workloads and take initiative
Experience managing a team
A professional and hard-working attitude
Respectful, trustworthy, polite, honest, and strong work ethic
Rewards and Benefits
Competitive salary ranging from 35,000 to 42,000 per annum
Pension contributions
23 days of holiday a year plus bank holidays
Flexible modern working practices and working from home arrangements
Incentives and bonus opportunities
2 Well-being Days
Employee Share Ownership Plan
Company Information
Innovation: Be part of a company that values and encourages innovation in its approach to finance and accounting.
Career Growth: Our client invests in the team members and provide opportunities for professional development and career advancement.
Collaborative Culture: Join a collaborative and supportive team that values open communication and teamwork.
Impact: Your contributions will directly impact the success and growth of the firm.
Hybrid working from Bridgend, South Wales with minimum two days a week in the office.
Job Type: Full-time
Benefits:
- Company pension
- Free parking
- On-site parking
