AddressJOB DESCRIPTION
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Are you a self-starter who has a keen interest in technology? We are looking for an experienced trainer with financial industry knowledge.
As a Client Service Analyst in the Payment Solution Center team, you will be supporting and training multiple stakeholder groups within the Europe, Middle East & African Global Investment and Corporate Banking.
Job responsibilities
- Delivers including in-person and virtual instructor-led training
- Engages directly with users on a daily basis by providing onsite support
- Understands the different roles of end users, including bankers, business managers and administrative staff
- Assists with the creating and maintaining training materials, user guides and Confluence pages
- Enhances technical instructional delivery and presentation skills continuously
- Works with Subject Matter Experts to ensure quality, accuracy and consistency of training content
- Collects end-user feedback for the broader technology team to incorporate into future design/enhancements
- Manage multiple projects at the same time with different timelines
Required qualifications, capabilities, and skills
- The ability to communicate clearly and confidently to all levels of seniority in a high-pressure environment
- Training and/or Business Analysis experience
- Ability to quickly learn and gain proficiency in the various in house developed desktop, web and mobile applications
- Proficiency in developing and delivering various training materials and modalities, including in-person, virtual and digital training
- The ability to adapt to fast changing situations and problem solve with excellent interpersonal skills
- The ability to rapidly learn new technologies/tools and context of usage; and an interest in technology and the latest apps
- Market comprehensive training plan for learners with key stakeholders in EMEA; serve as a champion for our work within the business
- Use digital learning to provide high-touch communication and enhance in-person offerings in an evolving learning environment
- Strong project management skills; robust organization, attention to detail and time management skills in a multicultural and international environment
- Knowledge of learning solutions & application would be beneficial
- French language
Preferred qualifications, capabilities, and skills
- Financial Services experience ideal, but first class customer training also considered
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
