Client Support Officer

VMS Fleet Management Ltd

The Company:

VMS Fleet Management are an independent, industry leading Fleet and Accident Management specialist. We have been established since 2002 and have office locations throughout the UK. We provide a wide range of Fleet Management services to blue chip UK fleet operators and insurance companies. Our services include Accident Management, Contract Hire, Maintenance Management, Vehicle Hire, Refrigeration and Fleet Disposal.

VMS have built a strong, dynamic client base and pride ourselves on customer retention. Customer service and client focus are paramount to the business, and as a result, a Fleet Administrator is now required to work onsite at our client’s office.

Summary

The role of the Client Support Officer will require an extremely methodical and personable individual. In addition, you will have a keen attention to detail and be self-motivated to ensure smooth administration procedures for a major account are always followed to. The role is office based and working from Iceland Foods head office in Deeside.

The primary aim of the role is to ensure that the customers s needs and requirements are met and that the overall service level agreement is delivered in an efficient and timely manner.

The key day-to-day responsibilities of this role are varied and include:

• Build close working relationships with members of the Iceland Digital Operations Team and VMS Key Account Manager
• Management of van locations across the Iceland Store network
• Facilitate vans moves between stores as and when required.
• Build close working relationships with Iceland stores and the Area DSS
• Provide Administrative support to the Digital Operations Team
• Liaise between client stores and Fleet Management provider daily on varied escalations.
• Solve incoming telephone queries from Iceland Stores and Area DSS
• Take ownership of and resolve complaints.
• Audit internal databases and systems
• Ordering and management of fuel cards for the customer
• Actively manage service closures for the customer when impacted by van availability.
• Assist VMS Maintenance Team with fleet compliance - daily checks and update mileage records.

Key Skills Required:

The ideal candidate will be:

• Experienced in Retail or Fleet related roles.
• able to confidently communicate, both orally and written
• detail oriented and technically minded.
• able to work in a team and on own initiative.
• able to efficiently utilise different computer and communication software applications with strong excel and organisational skills.
• able to successfully manage their own time and workload.
• a proactive person and seek to prevent problems.
• comfortable working with all levels up to senior management

Benefits

• 22 days holiday
• Substantially subsidised restaurant onsite
• On site Iceland Store
• On site Costa Coffee concession
• Iceland Discount card
• Employee Benefits Portal

Location: Iceland Headquarters Deeside

Hours of work: Monday to Friday - 8:30 to 5pm 40 hours per week