Clinical Administrator

Overview

Clinical Administrator
Circle Integrated Care - Bedford                 
37.5 hours & Permanent
Salary: £21,742.50 + Benefits

Circle Integrated Care is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. 

We have an opportunity for a Clinical Administrator to join their team of staff in the Administration department.

This is a full role for 37.5 hours a week. The role holder will be required to cover Monday to Friday, 9am to 5pm. 

Applicants should meet the following criteria:

• Evidence of good standard of general education
• Good standard of numeracy & literacy
  MUST be computer literate
• Demonstrable experience of working in a patient/customer service environment
• Demonstrable experience of handling complaints and dealing with difficult patients/customers
• S1 experience.
• Previous healthcare and patient service experience is desirable
• Demonstrable experience of administration
• Experience in Sys1.

Duties of this role include:

• As a member of the administration team the post holder will support with direct patient enquiries across multiple mediums.
• Processing and handling of referrals within our electronic records system and national ERS platform. Processing of clinical notes and tasks to ensure patients progress along their care pathway.
• Play a key role in developing administration pathways.
• Answering patient calls and handling them appropriately
• Responding to patient and clinical emails.
• Franking and sending mail, sending faxes, scanning and saving documents

Benefits:

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Life insurance
• One paid charity/volunteer day per year
• Extensive rewards and voluntary benefits including blue light card
• Free wellbeing services
• High Value Employee Referral Scheme
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. 

Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

Circle Health Group are proud to be a Gold member of the Armed Forces Covenant, and we welcome applications from members of the Armed Forces Community. We are also part of The Valuable 500 and we pride ourselves in being a Disability Confident Employer.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture. 

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy