Complaints Officer

The Complaints Officer is a vital role in our Property department, handling all aspects of complaint resolution. The successful candidate will have a keen eye for detail and an unwavering commitment to delivering exceptional customer service.

Client Details

Our client is a well-respected player in the Not for Profit and Charities sector. With a workforce of over 1,000 dedicated professionals, they are committed to making a difference in the community through their comprehensive range of services.

Description

• Manage and respond to all complaints in a timely and professional manner.
• Work closely with other departments to resolve issues and improve services.
• Log and track all complaints to ensure transparency and accountability.
• Develop and implement strategies to reduce the number of complaints.
• Conduct regular reviews of complaints procedures to improve efficiency.
• Provide regular reports on complaint trends to senior management.
• Participate in team meetings and contribute to the overall objectives of the Property department.
• Maintain a high level of confidentiality and professionalism at all times.

Profile

A successful Complaints Officer should have:

• Outstanding communication and interpersonal skills.
• A proactive approach to problem-solving.
• An understanding of the Not for Profit and Charities sector.
• A commitment to delivering exceptional customer service.
• Experience in a similar role within the Property department.
• The ability to handle sensitive information with discretion.

Job Offer

• An annual salary between £33,000 - £34,000, reflecting the importance of the Complaints Officer role.
• A comprehensive benefits package.
• The chance to make a tangible difference in the Not for Profit and Charities sector.
• Opportunities for professional development and growth within the Property department.

We encourage all interested candidates to apply for this exciting opportunity to contribute to a dedicated team making a difference in our community