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SalaryOur client, Apax, is a values-driven, non-profit, social enterprise who take a creative approach to providing exceptional assisted living and premium supported housing services for vulnerable adults. Venn Group are delighted to be supporting them in their recruitment of an experienced Compliance and Quality Assurance Specialist.
Location: South East London
Type: Permanent
Hours: 37.5 hours per week
Salary: £44,700 - £49,200 per annum
Daily duties:
- Ensure that regulatory standards are maintained and effective monitoring processes are in place to support all accommodations in achieving QAF Level A performance standards
- Carry out regular audits in accordance to QAF and company policy and procedures
- Support compliance with Regulator of Social Housing performance standards and good governance
- Commission external consultants to undertake audits on a periodical basis
- Responsible for ensuring that the company is in compliance with GDPR requirements
- Complete quality audits and ‘mock inspections’ for key departments across the business to ensure an ongoing focus on Compliance and continuous improvement
- Ensure that residents receive outstanding customer service and complaints are dealt with in accordance with the company policy and procedure
- Maintain a positive and constructive relationship with the landlord’s maintenance team, as well as with external tradesmen and contractors
- Work with external agencies and strategic relationships
Essential requirements:
- Good IT skills including MS Office (ideal candidate will have Salesforce experience)
- Strong administration and policy writing skills
- Good understanding of mental health and support services
To express your interest in this role or to discuss any other of our housing roles, please forward your updated CV to Laura de Ste Croix at or call
