Compliance Officer (Water Hygiene & Domestic Lifts)

MMP Consultancy currently have an opportunity for a Compliance Officer (Water Hygiene & Domestic Lifts) to join a local authority based in Surrey. This will be a full time permanent role paying 44,387p/a + Benefits.

This will be a hybrid position with an expectation of 2 days p/w in the offices.

The successful candidate must hold the LCA 9010 Legionella qualification.

Principal Purpose Of The Role:

• To manage Water Hygiene and Lift Maintenance (domestic) Compliance works inclusive of remedial works to support of to ensure compliance in line with the Regulations and council policy

• To manage information relating to Water Hygiene and Domestic Lift Maintenance contracts to ensure that the Council meets its Health and Safety Legal Requirements. The post holder will ensure that all data received by the Council is reviewed, actioned and correctly recorded in a timely manner to ensure that the performance of key contracts is monitored, and any issues are escalated to the Compliance Manager without delay.

• Ensure that robust, accurate and well-maintained systems, processes and records are in place for all aspects of compliance for Water Hygiene and Lift Maintenance.
• To ensure that the Council homes and common areas meet all required regulatory standards and internal policies to ensure the safety of our tenants and members of the public, through the planning control and delivery of periodic testing, servicing, maintenance and upgrade programmes of work.
• Facilitate the day-to-day contract administration, communicating and meeting regularly with contractors to ensure they complete works to a high quality and deliver a cost effective service.
• Deputize for the Compliance Manager when required to ensure prompt decision making and the smooth running of the team.
• To implement non access processes and see through to completion, co-ordination with other relevant Officers and departments.

Main Duties & Accountabilites:

Operational Duties:

• Manage the administration of the Water Hygiene and Lift maintenance servicing contract, duties to include ensuring an up to date record is kept for all properties liaising with other officers, including the Aids and Adaptations Surveyor regarding stair lifts/ through floor lifts. The post holder will liaise with the contractors, insurance companies and Housing Officers to ensure access.
• Act as first point of contact for all Water Hygiene and Lift Maintenance compliance related incidents, completing initial risk assessments of circumstances taking into consideration the severity of potential risk and harm, making decisions and actions to mitigate risk and liability to the Council.
• Manage Water Hygiene related incidents and project manage related mitigating works in conjunction with the contractors to a satisfactory outcome, monitor and review
• Ensure that all required testing, servicing and inspection regimes are undertaken on time and in line with regulations and Council policy.
• Oversee the completion of a programme of audits to give the Council assurance that works ordered and completed meet expected standards in terms of both quality and provide value for money.
• Ensure that maintenance works and remedial works are delivered to the highest levels of health and safety standards.
• Assist Compliance Manager with procurement required in line with the Council's Contract Procurement Rules and Financial Regulations.
• Complete all Section 20 leasehold consultation requirements as required.
• Produce monthly management information reports, compliance and KPI data to inform on performance and identify areas for service improvement.
• Ensure that all compliance records and management systems are current and updated, ensuring adherence with data protection and GDPR requirements.
• Work with Legal and Housing Management colleagues to utilise available powers to gain entry to difficult to access homes to complete essential inspection and/or works. This may involve making applications to and attendance at County or Magistrates Courts to give evidence.
• Ensure that all compliance policies and processes are regularly reviewed are adhered to, working with the Compliance Manager to ensure they are reflective of our statutory regulations and are focused on the provision of continuous improvement to ensure the safety and security of our residents homes.
• Attend meetings to represent the Council as required.

Contract Management:

• Contact manage Water Hygiene and Lift Maintenance contractors, insurance companies and consultants including monitoring budgets against spend, performance management, contract delivery and progression and supervisory activities and to include the oversight of health and safety adherence.
• Chair monthly operational meetings ensuring effective minutes and KPI information are completed
• Monitor contractual terms and conditions for the projects responsible for and where issues arise escalate these to the Compliance Manager as necessary.
• Day-to-day contact for contractors, working in partnership to ensure works are appropriately resourced, scheduled and communicated.

Dimensions Of The Compliance Teams Role:

• Gas Safety Checks completed annually - circa 4000
• Legionella Checks completed annually - circa 300 CHECK
• Fire Risk Assessments (including reviews) completed annually - circa 300
• Electrical Tests completed annually - currently circa 500
• Asbestos management surveys completed annually - circa 1000
• Lift Services completed (stair/passenger) completed annually - circa 100
• Combined contracts responsible - approximately 10
• Annual number of meetings to attend or chair - minimum 24 per annum

Areas Of Accountability:

• Develop a strong understanding of the contracts you have responsibility for including budgetary oversight.
• Develop knowledge of the Councils key Compliance Policies and Procedures
• Manage and oversee work orders for cyclical inspections and remedial or upgrade works, under the supervision of the Compliance Manager
• Achieve agreed objectives set with the Compliance Manager, with measurable success indicators

Title: Compliance Officer (Water Hygiene & Domestic Lifts)

Salary: 44,387p/a + Benefits

Location: Godalming, Surrey