Credit Controller

Our client are the leading developer and operator of low-carbon electricity in the UK and Ireland.
They are looking for an experienced Credit Controller to join their team in Belfast.
It's a great opportunity to build a rewarding career, and a way to help build a world that's cleaner, greener, and fairer for all.
Credit Controller
Belfast, BT2
£11.64 per hour
37-hour week (Monday-Thursday 08.30am-5pm and Friday 08.30am-4.30pm)
Start Date: 19/02/2024
Provisional End Date: 31/08/2024 (extension likely)
Hybrid role: After initial training period, there is an expectation to visit the office twice per week.

Our Role

We have an exciting new opportunity for a Credit Controller to join our Collections Team in Belfast. The Collections Team is responsible for proactively managing the recovery of gas bills through engaging with our customers to request payment; working with customers to find suitable solutions and repayment plans that work for them and us; resolving issues that cause delays; providing advice and great customer service; and escalating recovery as and when required.

Key Responsibilities

* Contacting customers when payment is overdue, monitor accounts and proactively engage with customers, providing a high level of customer service and finding the best ways to recover payment for bills; offering advice and flexible repayment plans in accordance with customers' ability to pay.
* Working flexibly to action incoming workflow daily including, calls, emails, & letters; complete weekly reports; provide support to colleagues and other teams as required; be an escalation point for queries that are preventing payment and work with colleagues and customers to resolve these promptly.
* Helping us deliver on our regulatory obligations, especially in relation to vulnerable customers by ensuring our debt recovery policies are kept updated and followed compliantly; deliver within agreed SLAs and timeframes.
* Actively engaging in projects and business improvement initiatives
* Analysing data, updating monthly reports and KPIs and providing regular reports and updates to management team to ensure individual and team objectives are met.
* Working positively towards individual and collective objectives & targets
* Actively engaging with other colleagues and customers to manage customers' accounts, resolve queries and respond as required.
* Reviewing and following up on internal queries from other departments within the business
* Working with the Customer Service team to provide telephone support at times, dependent on business needs, to ensure our customer service levels and targets are maintained.
* Tasks as directed by a Team Leader or Manager

Essential Skills and Experience

* Experience of working in a credit control or customer accounts environment where you will have worked directly with customers to resolve queries and recover payments due.
* Be organized and have exceptional attention to detail with the ability to produce consistently accurate work.
* Negotiation skills
* Hands-on flexible approach with the ability to multitask, prioritise your workload and work on your own initiative with minimum supervision.
* Customer and quality focused
* Strong numeracy skills
* Excellent verbal and written communication skills
* High standard of IT, including good working knowledge of Microsoft Office and strong Excel skills
* Able to manage workload well to ensure work is completed as required.
* Great team player with a willingness to share knowledge, develop and support colleagues.

If you meet the above criteria and have experience within credit control then please apply online today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.