Credit Controller

We have a great opportunity for an experienced Credit Controller to join our team.

At the National Trust every penny of profit we make goes straight back into supporting our special places and the work that we do. So, it’s crucial that we keep on top of our finances.

Our credit control team engage with a wide range and diverse set of customers bringing in around £100 million per annum supporting the work of the National Trust playing a positive role locally and nationally in connecting and inspiring people.

What it's like to work here  

We’re bigger than you think, we’re more complicated than we appear and we’re larger scale than you’d imagine. We’ve got passionate people in all our teams, and we’ve got so much more we want to achieve. We’re for ever, for everyone and we really mean that. 

Our Financial Services Centre is situated in Trowbridge, Wiltshire. We're well placed, with ample parking onsite, a shopping outlet nearby and the town centre only a 10-minute drive away. Your contractual location will be Epsom Court. 

We are currently operating a hybrid working schedule structured around three days in the office and two days working at a flexible location. During your training you will be in the office more often and the hybrid working schedule will start once training is complete.

What you'll be doing

Joining us in this key role in the Credit Control team, you’ll primarily.

• Take responsibility for debt management and collections, credit risk assessment and working towards the digitalisation of our service.
• Proactively chase all outstanding accounts to ensure all debt is collected on time. Working on commercial and residential accounts, your work will be hugely varied. 
• Engaging with commercial customers who partner with the Trust,
• Supporting our Film Unit with credit support
• Credit risk assessing potential new applications, opening new accounts and / or providing support across the Credit Control Team on our Payment Line.
• Work closely with a wide range of teams across the Trust to make sure that we’re getting to the bottom of the reasons for non/withheld payments and working out the best ways forward,

Who we're looking for

We recommend you view the full role profile document on our website. You don't need to have all the knowledge, skills and experience listed; this just provides a full picture of what is possible in this role. We’d love you to have:

• Experience of working within a busy Credit Control function.
• Excellent written, verbal communication and interpersonal skills. 
• The ability to converse with Finance and non-Finance staff, both internally and externally with the ability to influence at all levels
• Organisational and prioritisation skills, to take accountability and be self-motivated 
• Strong commercial awareness 
• Strong numerical accuracy, with an attention to detail and ability to interpret and assimilate financial data
• Ability to information gather, problem solve, make decisions, be adaptable and work to multiple tight deadlines. 

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice