Customer Account Co-Ordinator

Job Title: Customer Account Co-ordinator

Location: Wisbech

Salary: Competitive

Job Type: Full-time, permanent

Who Are Knowles:

We have undoubtedly come a long way since 1932 when Gerald Knowles started off with just one vehicle as a pure and simple distribution provider.

Over the years strong and courageous leadership has led Knowles to become a premium provider across a wide range of logistical services all over the UK.

Today we are trusted by some of the biggest and well-known businesses in the country to offer a broad range of warehousing and distribution services. Our focus today is epitomised by a drive to deliver the most efficient, high-quality logistics solutions to our customers, with long term benefits for both parties. We aim to carry out our operations sustainably and that's not just in minimising our environmental impacts, but by examining efficiencies across the business and fully embracing development opportunities.

This ethos is demonstrated by our commitment to a continual investment program; today this includes producing our own renewable energy and running a fleet of some of the most efficient vehicles available in order to offset our environmental impact.

The Role:

• Ensure effective customer service levels are upheld through effective execution and communication of customer requirements to the transport teams, including internal and external transportation stakeholders
• Provide strong planning and administration of the systems, and the best customer service possible
• Writing reports and producing information for daily, weekly and monthly meetings when relevant to understand the trend of customer satisfaction and make suggestions for increasing the customer satisfaction rating
• Good UK geographical knowledge
• Attend customer meetings on a planned and ad hoc basis to maintain good levels of communication
• Regularly reporting into Head of Warehouse Operations

Requirements

• Minimum of 1 years' experience in a fast paced transport or logistics environment
• Lead by example to motivate, inspire and encourage teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Logistics teams
• Maintaining standards of H&S, hygiene and security in the work environment
• Strong PC based knowledge including Excel spreadsheet, Microsoft word, Power-point and transport IT
• Excellent written, numeracy and accurate data entry skills and strong attention to detail
• Good communication skills, responds to enquiries via telephone & email providing support for both internal and external contacts
• Tenacious individual with the ability to think on your feet, confident when making decisions and can challenge to resolve issues
• Punctual and reliable in approach to work, flexible and adaptable to fit into different teams and environments.
• Reliable in your approach to work and adaptable to fit into different teams and environments
• Highly organised, self-sufficient and able to work on own initiative, with ability to multi task, work in a fast paced environment to tight deadlines
• Own transport, full UK driving licence and ability to make your own way to work

Role:

• Safety Management Systems
• Ensure that safe management systems are in place, including the following:
• Method statement / SSOW reviews
• Support with company preparation for audits
• Updates systems on QSH-related legislation as advised by QSH Manager

Communication

• Ensure effective and efficient customer service levels are maintained
• Communicate clearly maintaining a positive and professional attitude towards customers at all times
• Carry out general administration tasks and aid in the accuracy of paperwork
• Acknowledging and resolving customer complaints, promptly through various channels
• Maintaining records of customer's deliveries, discrepancies, comments and queries
• Encouraging team work by displaying the correct behaviours towards all members of the team
• Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Logistics Ltd teams

If this is you please click Apply and attach your CV and we will be in touch.

Candidates with experience or relevant job titles of; Sales, Sales Negotiator, B2B Sales, Business Development Manager, Sales, Key Account Manager, Account Manager, Business to Business Sales, Client Account Manager, Business and Account Executive, New Business Sales Executive, Lead Generation Sales, Sales Executive, Sales Assistant, Sales Manager, Direct Sales, Senior Sales Manager, Account Director will all be considered.