Address
Form of work
Salary�? Calling all Customer Service Superstars! Are you ready to kick-start your career in a dynamic and supportive environment? Join our client's Home Assistance Team in the heart of vibrant Croydon with hybrid working options and take your customer service skills to the next level!
£27,013.60 plus £1,545k performance bonus + fantastic benefits
Hours: This position is based on a 35-hour week and will include working weekends and bank holidays, covering shifts between 07:00 to 18:00, Monday - Sunday. This role is being offered on a 60/40 office/home working.
Start: 7th May 2024 (please only apply if you are able to accommodate this start date). Final chance to interview will be Friday 19th April - so if you are interested, please don’t hesitate to get in touch immediately.
Working for one of the most trusted insurance and asset management companies in the world, you will be part of a growing team, who deliver excellence both individually and through teamwork.
Based in central Croydon with immediate proximity to the train station, trams and buses in the area, travelling to work couldn’t be easier on a daily basis. With a hybrid work model, you'll enjoy the flexibility to work both in the office and from the comfort of your home. Say goodbye to long commutes and hello to a work-life balance!
A Day in the life of a Customer Service Coordinator:
You will use your organisational skills in a kind and empathetic way, ensuring their customers are cared for at every step of the way. From a burst pipe, broken boiler or leaky roof, you will be handling both in and outbound calls, ensuring you have all the relevant information to enable you to appoint the necessary contractor to carry out repairs.
You will utilise your excellent communications skills to keep customers informed at all times. Sometimes you may have to deliver bad news (not every eventuality is covered!), therefore you will be comfortable with difficult conversations.
- Handle calls in a prompt, polite and professional manner at all times with empathy and customer focus.
- Actively communicate with all parties on a regular basis until case closure.
- Utilise the correct resources and provide the most appropriate and cost effective assistance solutions in line with company procedures and underwriting policy.
- Monitor all aspects of the assistance to ensure that all services are provided at the agreed time and that the customer is kept fully appraised of the progress.
If you're a proactive problem-solver with a passion for providing top-notch service, we want YOU on our team. Previous experience in the Home Emergency Sector is a plus, but what truly sets you apart is your dedication to delighting customers.
Keywords: Call centre, customer service, helpdesk, coordination, motor, automotive, administration, strong verbal and written communication skills, inbound call handler
For your information
*Interested? Please send your CV in as a Word format only
**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee
Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.
To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
