We are working with a fantastic growing business, based on the outskirts of Derby who are looking for a Customer Care Administrator to join their successful company. You will provide excellent post sales care to customers
To be considered for the role, you ll require the following essentials:
- Current or recent experience within a customer service/administration
- Strong knowledge of MS Office, particularly MS Excel
- Excellent communication skills - written and verbal
- Ability to work to strict deadlines
- Work well under pressure and in a fast paced environment
You will be very organised and have fantastic attention to detail. Having experience of dealing with a range of customer problems and providing solutions.
Reporting to the Sales Director, you ll be:
- Liaising with customers via email and phone
- Answering all queries with a professional manner
- Analyse data and collate key data into a weekly report
- Take action on live tickets via ZenDesk
- Handling of customer reviews and satisfaction forms
- Book in service appointments via the scheduling tool
- Managing the diaries of external service people
- Providing an excellent customer service at all times
Salary & Working Hours
- £25,000 £27,000 per annum, dependant on experience
- Full time hours, Monday Friday 9am 5pm/ 8am 4pm
- Initial 12 Month Fixed Term
- Free on-site parking
Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.
Talk Staff Recruitment act as an recruitment agency in relation to this vacancy.
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