Customer Finance Support Associate

Finance Support Associate

ChesterSalary: GBP24,000 - GBP30000 per annum + BonusAre you an experienced collections agent seeking a new opportunity? Look no further! Our client is currently hiring a dedicated collections agent to join their dynamic team in Chester. As a collection's agent, you will play a vital role in managing a portfolio of arrears customers and ensuring the business meets its performance targets.Key Responsibilities:

• Engage in collections activities for all overdue active agreements.
• Provide exceptional service to both internal and external customers, embracing the principles of Treating Customers Fairly.
• Utilize negotiation skills to recover outstanding payments by identifying the reasons behind overdue payments, thereby preventing contractual loss.
• Identify and prioritize Vulnerable Customers, ensuring fair treatment throughout the process.
• Negotiate with customers to reach mutually satisfactory outcomes for both the company and the customer.
• Maintain required standards of call handling and service quality.
• Serve as a role model within the team, embodying the company's vision and values.

Skills Required:

• Flexibility in working hours and shifts.
• Proficient in Microsoft Office applications.
• Familiarity with departmental and business policies and procedures relevant to the call centre environment.

Desired Attitude:

• Team player with excellent interpersonal skills.
• Strong verbal and written communication skills.
• Ability to effectively communicate with individuals at all levels.

Join a supportive and collaborative team, where your contributions will make a significant impact on the success of the business. In return, you will receive a competitive salary ranging from GBP24,000 to GBP30,000 per annum, with additional bonus opportunities. Monday to Friday shifts allow for a healthy work-life balance, with Saturdays scheduled on a rotational basis

If you are ready to take on a new challenge and thrive in a fast-paced environment, apply now to become our newest Collections Agent in Chester! Don't miss this opportunity to grow your career and make a difference.