Customer Relationship Associate

Customer Relationship Associate
Position: Customer Relationship Associate
Location: Home based, with travel to Head Office in Rotherham once a month
Contract type: 40 hours per week, predominately Monday to Friday but must be flexible
Rate: £27,000 per annum
This is an exciting opportunity to work for a forward-thinking and growing provider, as our Customer Relationship Associate!
Reporting to the Business Development Manager, you’ll take responsibility for promoting and communicating Exemplar Health Care’s service offering. This will include keeping our existing key contacts up to date with bed vacancies and exploring new contacts within ICB’s, Local Authorities, Clinical Commissioning groups etc.
We have an exciting and ambitious growth plan that aims to greatly expand our existing portfolio of homes over the coming years. We are therefore looking to further enhance our established Business Development/Customer Relationship function with the addition of this new role.
You’ll work as part of a highly motivated, successful, and driven team who are committed to driving the occupancy of our homes while ensuring our values are at the centre of everything we do.
About Exemplar Health Care
Exemplar Health Care is one of the country’s leading nursing care providers for adults living with complex needs.
We have over 50 care homes across England that support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities.
As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.
About the role
As a Customer Relationship Associate with Exemplar Health Care, you’ll take responsibility for the promotion and communication of our service offering within our homes.
The role is varied, but as a general guide your responsibilities will involve the following.
As a Customer Relationship Associate, you’ll:
follow up on targeted marketing activity, generate interest in our homes, qualify leads and potentially schedule follow up appointments for other members of the team
research and identify potential referrers that have service users on their case load who could benefit from our services
initiate outbound calls to possible referrers to introduce Exemplar Health Care and generate interest
clearly and effectively communicate the features, advantages, and benefits of the services our homes offer
schedule appointments or demonstrations for interested referrers to further discuss or visit our services
update and maintain accurate records of interactions, prospects, and customer information
coordinate with the team to ensure a smooth transition of qualified leads and strategic contracts
ensure a continuous pipeline of referrals that will ensure occupancy budgets are achieved
raise Exemplar Health Care’s profile and promote our services with commissioners in ICBs and local authorities that fund the care of adults with complex needs.
Download the job description for a full list of responsibilities.
About you
Above all, you’re someone who identifies with our values of fun, integrity, responsiveness, success and teamwork.
You’ll also have:
natural charisma – the ability to come across as genuinely likeable, trustworthy, and interested in what they have to say
resilience – the ability to move straight on with the next call and remain upbeat even after dealing with a difficult contact
I.T. skills – quickly and efficiently accessing records, checking databases and updating files, often whilst talking to a potential customer at the same time
organisation – planning schedules, setting priorities, coordinating with other members of the BD team and coping with multitasking
natural positivity and enjoy engaging with others, as well as working alone.
What we offer
We offer great rewards and perks including:
excellent supervision, peer support, learning opportunities and career prospects
retail and lifestyle discounts
free DBS check
electric car salary sacrifice scheme
24/7 counselling and support
Blue Light Card eligibility.
How to apply
Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’.
For an informal chat about joining us, please contact Lisandra Ferreira on LFerreira@exemplarhc.com or call 07951 794 598.