Customer Relationship Manager

Extraordinary lives. Outstanding people.

The life of every resident we proudly care for is extraordinary, rich in history and unique life stories. We are Caring Homes, one of the UK’s leading providers of nursing, residential and dementia care. We have beautiful homes nationwide and we’re still growing. And we know that genuine care is delivered by passionate people who go above and beyond to help every resident live life to the full.

Responsibilities

As a Customer Relations Manager, you’ll work closely with the Home Manager to create personalised marketing plans that connect with potential residents and their families and those in social care. Ultimately, your marketing skills will drive occupancy in our Homes. And from organising and creating external events to preparing and delivering marketing materials and social content, you’ll demonstrate and amplify the benefits of Caring Homes so that more people see us as the future home of choice.

About the role

In this role, you will represent our collective pride in the genuine care we deliver. And whilst it’s not a hard sell to tell people about our commitment to person-centred care, it’s a hugely competitive landscape that your preparation and plans will help us stand out in. Your B2B and B2C experience will start the process of forging strong relationships with individuals, organisations and social care experts. And your regular contact with those key stakeholders will translate into more residents feeling the benefit of our dedication to care excellence.

Ideal candidate

In this role you’ll bring all your marketing knowledge and skills to life for a wide-ranging audience. You may have current experience in a role such as Sales Consultant, Sales Executive, Sales Account Manager, Dual Site Sales Manager.

You’ll help the team you work with understand the size of the challenge and how careful and precise planning gives more chance of success. You’ll create strategies that help your home connect with your local audiences in the way that best suits them. You’ll need calendar planning skills and content management appreciation to build a sustained approach to telling our story. And you’ll drive the development of strong relationships through data and insight. 

Package

Exceptional benefits package

• Ongoing and continuous career development and succession planning
• Excellent on-going training from day one and throughout your career
• Salary scales and progression with internal promotions available, we are a large organisation!
• Long service awards
• Recognition programme
• Refer a friend bonus scheme (earn up to £1000)
• Excellent apprenticeship scheme
• Employee Assistance Programme, confidential telephone counselling and legal advice 24 hours a day, 365 days a year & a Health & Wellbeing portal
• Pay Captain – this enables you to keep track of your earnings, have instant access to 40% of wages already earned and access guidance to help with financial wellbeing
• Employee discount scheme
• Discounted reloadable cards and high street vouchers
• e-vouchers, access instant savings on your mobile device
• Holiday discounts & days out with discounts up to 60%
• Cinema benefits with discounts up to 40%
• Free DBS Check
• Free Blue Light Discount Card
• Free or subsidised meals, depending on location

To apply

If you have a genuine passion for people and can see yourself going above and beyond to give extraordinary care, your outstanding future at Caring Homes could be moments away. Apply now by clicking on the link or email [email protected] or call 01206 258904 to find out more information.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.