Customer Relationship Manager

The Customer Relationship Manager is the day-to-day contact for our strategic customers. Working within the Microtricity department, dedicated to the Feed-in Tariff and other renewable energy schemes, you’ll provide a world class service to your portfolio of customers. You’ll be managing their entire service journey - from onboarding of new sites, to ensuring payments are made on time, and everything in between.

What you will do...

You’ll offer a service that sets us apart from the rest – it’s about making the customer feel valued!

• Provide exceptional customer service to Microtricity customers through delivery of all tasks within the customer journey, including meter reads, payment statements and bespoke contractual tasks
• Proactively assess and manage customer needs on an ongoing basis
• Complete reporting and outputs to monitor performance and service levels
• Provide a dedicated point of support and knowledge
• Build and maintain relationships with 3^rd parties and other suppliers
• Support with onboarding and establish relationships with new customers
• Stay up to date with key compliance regulations and customer contracts
• Develop and maintain procedural documentation, identifying improvement opportunities, and ensuring adherence to best working practice
• Work with related service teams regarding the performance, development and operational effectiveness of processes which affect your customers
• Play a key role in the development and continuous improvement of the Microtricity customer experience in line with new products and services
• Any other ad-hoc duties as requested by Management

You’ll have proven expertise in the service sector with Client and/or 3^rd Party Management, and you’ll be keen to broaden your skills & energy industry knowledge.

We are looking for people who are passionate about providing excellent customer service for our most important business customers. You’ll build strong relationships with your contacts, enabling you to continually improve the service you provide on behalf of Ecotricity, whilst still considering the cost to serve & commercials in place.

What you will bring..

• Strong verbal and written communication skills
• Good planning, time management, and organisational skills
• Good prioritising, multi-tasking, and problem-solving skills
• Methodical, resourceful, and organised with a high level of attention to detail
• Self-motivated with the ability to work on your own & also as part of a team
• Analytical ability to assess data and identify opportunities and solutions
• Ability to think strategically and contribute to the overall department strategy
• Good computer literacy with experience of Microsoft Office
• Experience of the Energy industry would be beneficial
• Client/stakeholder/3rd party management experience would be beneficial

What's in it for you...

Healthcare plan, life assurance and generous pension contribution
Volunteering day
Hybrid working
Various company discounts (including gym, shops, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025

Flexibility statement

The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment. 

Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity- the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too- we build windmills and sun parks in Britain. We call this 'bills in to mills'. In 2021, we started work on building two new solar parks, and now, in 2023, we're bringing geothermal energy to our customers' fuel mix, a first in the UK. We're also developing green gas mills which will generate 100% green gas from a source that we will never run out of- grass.

We don't just focus on energy though- we built Electric Highways, Britain's leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.