Customer Service Account Handler

Customer Service Account Handler

Are you bright, enthusiastic and looking for a permanent, full time, career opportunity with a lovely, family owned business that is growing rapidly?

Do you have a background in retail/Customer Service/up or cross selling experience and have a knack for talking to people and building relationships?

Based in between York and Leeds (half an hoursd rive from both locations), a brilliant opportunity has become available to join an independent, family run business as a full time, permanent Customer Service Account Handler. This award winning and well established company services large and small UK businesses with a wide range of products.

Working within a small team, the purpose of the role of the Customer Service Account Handlersis to achieve and maintain their culture of friendly and excellent Customer Service to an existing client base, and, to generate up selling opportunities.

Your role as Customer Service Account Handler will involve the following:

· Responsibility for a portfolio of clients, ensuring that customers are contacted in line with the company’s call schedule.

· Actively taking sales orders whilst up-selling products to achieve team targets.

· Processing sales orders, ensuring that the transport department has the correct information for order picking in line with the company’s route schedules.

· Helping to build good customer relations

· Helping to report on sales performance using in house systems to identify upwards & downwards sales trends.

· Working closely with your Manager & Business Development Managers’s to discuss product information, pricing and out of stock items to ensure customers receive possible alternative options on time for their delivery day.

· Responsibility for running daily Sage reporting to ensure all sales orders have been dispatched

· Working closely with key suppliers & helping to promote internal & supplier offers, such as money off deals and new product launches.

Salary: £27,500 base (plus team bonus takes the salary up to £30K)

Fantastic training and induction given as well as ongoing support from a great team and inspirational line manager!

Free parking and an excellent benefits structure! Lots of treat days, fun competitions and free supplier samples!