AddressRef: SL-2349
Location: Mayfair
Our client, a freight forwarder is looking for a Customer Serice Administrator to join their office in Mayfair.
In return for all this, we require a Customer Service Administrator – the role involves, but is not limited to, the following responsibilities:
- Assist with shipping documentation
- Provide quotations to current and potential customers
- Liaise with offices abroad
- Keep customer up-to-date, via email and telephone
- Provide solutions to our customers requirements
- Answer telephone calls and email enquiries
- Stock maintenance for customers
- Travel abroad when necessary
- Build and maintain relationships with customers
- Assist the Manager and colleagues as necessary in order to support the team.
- Undertaken additional duties, or assist other members of staff, as may be reasonably requested by your Manager or the Directors.
The knowledge, skills and experience required from our Customer Service Administrator is:
- Basic knowledge of import/export customs procedures/customs clearance (essential)
- Experiences in Customer Service/logistics (essential)
- Ability to build and maintain good working relationships with customers and colleagues (essential)
- Attention to details and problem-solving skills (essential)
- A good knowledge of the English language, both verbal and written (essential).
- The ability to prioritise and organise own workload to tight deadlines (essential).
- Sound knowledge of IT systems – Word and Excel (essential)
- A good knowledge of French and/or Italian language, both verbal and written (essential)
- Hold a full UK driving licence (desirable).
- Experience of Boxtop/Boxtrax IT systems (desirable).
- Experience of transporting valuable goods (desirable).
