Customer Service Administrator

Customer Service Administrator
Full Time Permanent
Dublin 15
Our client is a one stop parts shop for well-known branded products in the motor trade. They supply these products with the highest levels of service. Based in Dublin 15 with stores nationwide and a portfolio of over 80,000 all make parts; They are looking for an experienced Customer Service Administrator to join their team.

What's on offer:

• Competitive base salary Performance bonus
• Pension scheme
• 22 days paid leave.
• Employee Discount Scheme
• Employee Assistance Programme
• Manufacturer training

The ideal candidate:

• A self-starter with great enthusiasm for Customer Service in an automotive environment
• Experience working in a customer facing environment.
• Excellent communication skills, fluent in both written and spoken English.
• Be highly flexible and organised with very good administrative skills Excellent IT systems skills
• Full authority to live and work in Ireland. This job does not qualify for a work permit
• 2-3 years administrative experience

Good to have:
Experience with dealer management systems
Duties & responsibilities:

• Providing excellent Customer Service end to end from booking to return of vehicle Scheduling customer vehicle services, collection times, determining workshop availability and optimising the loading of the workshop
• Maintaining progress reports each of your customer vehicles, advising customers on work required and agreeing recommended repairs and cost
• Maintaining strong relationships with customers and workshop colleagues
• Explaining work done on vehicle handover, ensuring on-time delivery
• Deal with and escalate as necessary any customer issues
• Invoicing and Administration, maintaining accurate customer records on the Dealer management Systems
• Work with the team to improve customer experience and revenue opportunities
• Ensure all service processes consistently meet ISO standards

If you meet the qualifications for this position and are excited about the opportunity to contribute to a dynamic organisation, please submit your CV to catherine.fay@manpower.ie. Or call me on 01-6455210