Address
Form of work
SalaryKey Responsibilities:
Provide expert support to customers through handling inbound calls, resolving queries, and coordinating with approved suppliers to deliver effective solutions.
Working Hours:
Monday - Friday, 9am - 5pm for Travel, with the possibility of shift patterns for those trained in other product lines.
Part-time hours are available and can be discussed with our recruitment team.
Intake Dates:
Monday 15th April 2024
Tuesday 7th May 2024
Salary & Benefits:
Full-time salary starting at £21,870, with potential for a discretionary bonus based on performance. Additional annual multi-skilled allowance for those cross-trained in multiple products.
Induction & Training:
Comprehensive 4.5-week training provided, ensuring all employees are equipped with the necessary skills and knowledge.
Part-time employees will complete training on full-time hours.
Your Profile
Qualifications:
Requirements:
- Prior experience not necessary; thorough training provided.
- Exceptional Customer Service skills, including empathy, respect, and patience.
- Ability to navigate difficult conversations and adept problem-solving skills.
- Proficiency in basic computer skills including Outlook, Microsoft 365, data entry, and excellent grammar and spelling.
Apply Now:
This exciting role awaits dynamic individuals ready to make a positive impact!
Contact us to explore part-time opportunities during the recruitment process.
Apply for more information!
AXA is committed to diversity and inclusion, join us in creating a positive impact on our customers' lives! Join a company that cares for the environment! At AXA Partners, we plant a tree for every new recruit with a permanent contract.
About AXA
AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.
Our values: Customer First, Courage, Integrity and One AXA.
About the Entity
AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection. AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit. Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.
Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract). Learn more about the Reforest Program here.
What We Offer
One of the best things about joining AXA is our rewards package. At AXA Partners, we’re appreciative of the people who work for us, and our rewards package is reviewed regularly to reflect that. You can expect to receive:
- Group Personal Pension Plan
- Annual company & performance-based bonus
- Life Assurance (4x salary)
- Free staff travel insurance from your first day!
- 22 days holiday, rising to 27 days with service
- AXA employee discounts
- Private Healthcare, Home & Motor emergency cover and much more
Our ambition is to become one of the most inspiring companies to work for, as such we’re committed to supporting employee needs, providing meaningful career development, and celebrating differences.
We’re committed to providing equal opportunities for all; therefore, we welcome and encourage applications from people of all backgrounds.
If you’d like to discuss this role further, please send an email to recruitment@axa-assistance.co.uk.
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