Customer Service Advisor

Customer Service Advisor
Permanent - Full Time Hours
£23 000 to £27 000 DOE
Due to expansion, our client a welcoming insurance agency based on the Isle of Wight, are seeking a Customer Service Advisor to join their team on a permanent basis. This is a unique opportunity for candidates who are seeking a new career, within a supportive environment, with career progression for the right individuals.
As the successful Customer Service Advisor, you will be responsible for advising and supporting customers with any insurance related matters.
Day to day duties will include.
- Maintain knowledge of all company insurance products.
- Cross sell company products when appropriate.
- Develop and retain working effective relationships, both internally and externally.
- Process and despatch policy documents to both brand and agency standards.
- Manage and maintain all record keeping successfully.
- Maintain office supplies.
- Support other areas of the business, as and when required.
Role requirements.
- Must possess a problem-solving approach, as well as being able to use initiative.
- Proficient in all Microsoft programmes.
- Act with honesty and integrity at all times.
- 5 GCSE's grade A* to C, or 5 GCSE's grade 9 to 5.
We would be eager to hear from candidates with a background in insurance, professional services, estate agency or hospitality. Previous experience would be desirable, however full training will be provided.
This role is based between Monday and Friday, 35 hours per week. This role will be predominantly office based, however could potentially be offered as hybrid for the right individual.
Interested candidates should apply by uploading their most recent CV, or by contacting Rhiannon in our Isle of Wight branch.