Address
SalaryWestridge, Brading Road, Ryde IoW PO33 1QS
Career Graded 3 to 5, £23,114 to £23,370 per annum pro-rata (Actual salary: £12,494.05 to £12,632.43) (Progression to a grade 6 may become available in future, should a specialist vacancy become available with a specific qualification. This is not guaranteed)
Contact: Cate Sheen at 01983 821000 ext. 4401.
Vacancy Reference: 2024_705
Closing Date: 23/01/2024
Contract Type: Permanent
Hours: 20 per week
Do you have amazing communication skills and a desire to assist people? Are you enthusiastic when dealing with a variety of enquiries? Would you enjoy working in an environment where no 2 days are the same? If the phrase ‘can do attitude’ describes your approach, then we have the ideal opportunity for YOU!!
The Contact Centre is currently seeking Customer Advisors to join their busy team.
A cheerful personality, offering flexibility and being able to work as part of a team is essential in this environment as well as being able to remain calm when working under pressure.
You will be responsible for resolving a variety of enquiries at the first point of contact across a range of channels including phone, email, and social media.
Other aspects of the role:
- You will be the first point of contact
- Use bespoke and specific systems
- Keep customer contacts updated
- Process payments
- Signpost customers and colleagues
- Manage room bookings and visitor systems
The successful candidate must be able to demonstrate a passion for excellent customer service along with good communication, customer service, telephony, and IT skills. A minimum of 4 GCSE’s or equivalent are a must as is customer service experience, and literacy skills and, whilst not essential, knowledge of telephony systems and the Council’s CRM system would be desirable.
The postholder will be required to work afternoons and will be primarily based in our help centres however you may be asked to work from our contact centre. The role will involve working early/late shifts, some weekends and bank holidays.
For further information or an informal discussion, please contact Cate Sheen at 01983 821000 ext. 4401.
When you join #TeamIWC you'll receive our staff benefits package, including:
- Annual leave entitlement of 32 days p/a PLUS public holidays!
- Local Government pension scheme
- Discounted Solent ferry travel
- Island bus network discount
- Cycle to work scheme
- Staff parking permit scheme
- Discounted island sports & leisure gym membership
- National and local discounts & benefits schemes
For some vacancies (subject to criteria)
- A relocation scheme of up to £8,000 may be available if you are specifically relocating to the Isle of Wight to take up a new role with us
- If you choose to commute to the Isle of Wight daily, you may be eligible to have some travel costs reimbursed
The Isle of Wight Council protects its employees from discrimination and this is supported by the Unacceptable Behaviour Policy, Employee Code of Conduct and Behaviours Framework. We actively promote the diversity of our workforce and we provide flexible working options (where appropriate) to support the different needs of our employees.
The Isle of Wight Council’s Terms & Conditions of employment are available upon request. Please contact our recruitment team via adverts@iow.gov.uk if you would like to receive a copy.
The Isle of Wight Council is an equal opportunities employer, who is proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community. In addition to this, we are also a Disability Confident Employer. Along with a number of other areas of commitments, this means that providing you meet the basic essential requirements of the advertised role and have declared yourself as disabled, you will be offered an opportunity for an interview within the council.
If you have difficulty completing your online application or if you need further information about how to apply, telephone 01983 823134 or email callcentre@iow.gov.uk. Please note only applications completed and submitted online by the closing date will be accepted.
We often receive a high volume of applicants for our vacancies. If you do not hear from the recruiting manager within three weeks of the closing date, we regret that your application will not have been successful on this occasion. If unsuccessful, we actively encourage you to revisit our job pages and apply to alternate posts that may be suitable.
Closing Date: 23 January 2024
