Address
Form of work
As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.
Who are the Sigma Family?
At Sigma, we stand out and were acknowledged in May 2023 by the Sunday Times as one of the Best Places to Work - voted by our people.
Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier Customer Service across various industries.
What being a part of the Sigma Family means for you!
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You will be working in our Birmingham office Monday to Friday, 9 am to 5.30 pm (40 hours per week), providing excellent Customer Service by handling inbound calls from customers about their energy accounts. A Team Manager, who likely started as a Customer Service Advisor themselves. You will work on our Energy Clients’ SMART Solutions team. You’ll be taking calls from customers who are interested in optimizing their energy usage and purchasing items such as Electric vehicle chargers and Solar Panels.
With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily. You will work towards team goals.
Full training and ongoing coaching are provided throughout your career. While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here!
What Amazing People Will Bring to the Role:
You are someone who is dedicated to providing outstanding Customer Service. Your commitment to your role shines through as you genuinely enjoy assisting people with their concerns, possessing excellent listening, communication, and empathy skills. Confidently, you engage with individuals to address customer inquiries and conflicts. Adapting to change comes naturally to you, comfortable both in independent work and team settings. Striving towards KPIs, you welcome feedback and maintain a positive outlook. You excel under pressure, diligently tracking your targets in a fast-paced work environment.
Simple and Straight Forward Recruitment.
We believe in a straightforward approach and don't believe in unnecessary hurdles for candidates. After sending us your CV, if we find a fitting position, we'll reach out for a brief phone chat. If you match what we're looking for in a new Sigma Family member, you'll be invited to a Talent Session or a one-on-one interview. If successful, you'll receive a start date and our fantastic onboarding team will get you ready for your first day.
Supporting our future people.
If you need any assistance or adjustments at any point during recruitment, feel free to let us know.
