AddressIntroduction
You will be working in our Flights Outbound Team with our fabulous teammates. Mainly providing assistance between flight suppliers and customer on their bookings (e.g. flight changes/ additional request) with your native language.
You will be put into 8 weeks training before starting your role and it is 100% attendance mandatory. We will make sure you have the skills and knowledge before letting you face your first customer independently.
Current work hours: Monday – Friday 11:00 – 19:30 / 11:30 – 20:00
Salary: £24,000 + £1,000 language allowance
Key Roles and Responsibilities
- Serve clients in our energetic contact centre on different Trip.com Flight products and answer questions on their bookings;
- Solve problems for clients via Call and Email;
- Handle customer problems with empathy and patience in a goal-driven environment;
- Establishing and maintaining relationships with various stakeholders, including colleagues from local and international offices, vendors, and airlines;
- Work as part of a high-performing team, supporting and helping colleagues when required;
- Attend regular team huddles;
- Keep up-to-date with latest promotions and initiatives;
- Read, understand and follow the Company Policies and Procedures;
- Assist in ad hoc assigned projects.
Qualifications
- At least 2 years of call centre experience;
- Strong communication skills, must be fluent or proficient in English and Portuguese both written and spoken;
- Good knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint and sound general computer skills;
- Proficient typing abilities;
- Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes;
- Ability to listen and build rapport quickly;
- Enthusiastic yet conscientious and diligent approach to work;
- Completer-finisher with a good attention to detail.
About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 Customer Service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What’s more?
- Extensive learning opportunities and resources to further your career
- 32 days holidays (including 8 bank holidays)
- Performance bonus rewarding your monthly contribution to the team
- An Employee referral program that rewards you for inviting friends to come to work with us
- Annual travel benefit for activities booked through Trip.com
- Enhanced family friendly policies to support your family whatever the circumstances
- Life assurance to give you peace of mind
- Employee well-being program: discounted gym memberships, health cash plan, enhanced sick pay, and an Employee Assistance Program
- Trip.com embraces a flexible way of working including hybrid
- Team building activities to encourage a sense of fun and belonging
- We celebrate a diversity and our cultural wealth by raising awareness and hosting events on-site
Click the link to learn more about What makes Trip.com Group a leading global travel service provider? https://www.youtube.com/watch?v=w4D31J3atps
Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish! https://www.youtube.com/watch?v=KQSUxvFTyqM
Find out more job opportunities at https://careers.trip.com
Have a good trip, and see you soon!
