Customer Service Advisor

We are currently looking to recruit a Customer Service Advisor to work from home. We will provide you with the equipment required. You will need to have a good Wi-Fi connection and a desk with a quiet working space.

As a Customer Service Advisor your duties and responsibilities will be:

• You will handle all inbound and outbound calls.
• You will ensure all customer queries are dealt with in an effective, accurate and timely manner.
• You will book appointments with the purpose to deliver the metering programme for Thames Water.
• You will provide support to the Customer Experience Team in the daily functions of the department.
• You will accurately capture data from calls to assist the management team in the production of reports.
• You will ensure service failures or priority issues are escalated to the Customer Service Manager.
• Experience in a call centre or Customer Service environment Proven administration and Customer Service skills Team player with strong interpersonal skills Accountable and self-motivated to meet targets Proven IT skills particularly MS Office Effective communication skills Additional spoken languages would be advantageous

All Training Provided Apply Today

Shifts and Salary

This is a full-time role working 35 hours per week with a rolling 5 week shift pattern. The successful candidate must be available to work shifts between Monday to Friday 8am to 8pm and 8am to 1pm every other Saturday.

GBP10.97 per hour

To Apply, send an up-to-date CV