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Form of work
SalaryCustomer Service Agent - Chessington, London
Job Type: Guaranteed Hours - Seasonal (Fixed End Date)
Roles & Responsibilities
Working within the Guest Experience Department you will provide an excellent level of service to our adventurers. You will be the point of contact for all guests, primarily pre-visit and post-visit. This role is essential in maintaining customer satisfaction.
Day to day this role will include:
- Assisting and dealing with any enquiries or feedback that guests may have in a professional and calm manner, going above and beyond to provide all our guests with memorable experiences.
- Logging information received, maintaining detailed and accurate records, whilst ensuring GDPR requirements are met.
- Responsible for making large school bookings.
- Provide Recovery to any guests in line with internal processes, ensuring all recovery is appropriately logged.
Fixed term contract to November 2024. Working weekends and bank holidays as required.
Shifts start from 8.30am to 10am and finish at 5pm.
Qualifications & Experience
All we need you to come with is the right positive attitude, enjoy working as part of a team and in a fast-paced environment, and be able to deliver a ROARsome experience to our Guests!
Benefits
- A competitive hourly rate
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
- 25% discount in our on-site retail shops and restaurants
- 40% discount on Lego
- Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world
- Ongoing training and development opportunities
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
