Customer Service Coordinator

Job Title: Customer Service Coordinator

Start date: ASAP

Industry: Building and Construction

Location: Tiverton

Salary: 27k- 28k

Customer Service Coordinator required to join our clients Customer Service teams based in Tiverton. You will be the first point of contact for all enquiries relating to occupied homes, obtaining quotes from Customer Service technicians and assessing validity of warranty claims. You will also be required to order materials and collating with property information packs for Housing Association homes prior to occupation.

After successful probation (3 months), we offer 2 x work from home days a week at our discretion

Roles & Responsibilities

• Provide excellent Customer Service at all times
• Assess validity of warranty claims, declining action where necessary
• Liaise with all relevant parties to resolve warranty defects within published timescales
• Maintain accurate records
• Schedule appointments for Customer Service Technicians
• Order materials as required
• Obtain quotations for chargeable work as required
• Work on own initiative as well as part of a team
• Collate property information packs for Housing Association homes prior to occupation

Key skills

• Excellent communicator, both in writing and verbally
• Calm and professional manner
• Strong attention to detail
• Proficient in Microsoft Outlook. Experience in Microsoft Access desirable
• Experience in new build housing desirable
• Able to think independently and react quickly to changing situations
• Ability to work with the Customer Service Manager to identify recurring issues so that these can be prevented in the future

Please apply below or call Elle Webber at Daniel Owen Ltd (Taunton)

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