Address
Form of work
SalaryJoin a well-established, family-run SME as a Customer Service Executive , based in South Wonston and become an integral part of a dynamic team! You will have the autonomy to build lasting relationships with customers and deliver exceptional results. Supported by a positive company culture and a collaborative team, you'll find ample opportunities for professional growth and training.
Location: South Wonston, United Kingdom
Salary: £30,000 per annum (DOE)
Hours: 7.30am - 5.00pm (Monday to Friday)
As a Customer Service Executive, you will:
- Manage all customers assigned to the Internal Sales Team, providing support before and after the point of order.
- Process orders from the Business Development Team, ensuring customer satisfaction from order placement onwards.
- Keep customers informed with timely updates on order and delivery statuses.
- Answer incoming calls promptly and courteously.
- Respond to customer emails and enquiries within 2 hours.
- Create and manage customer cases efficiently.
Requirements
We are looking for someone who embodies our client's core values of doing the right thing, working as a team, and caring about others. This role is perfect for someone who is:
- Proactive
- Customer-centric
- Able to use their initiative in various situations
- Organised and able to work at a fast pace
- Proven experience of working in a Customer Service/order processing orientated role, within a B2B environment.
Benefits
- 33 days holiday (including bank holidays)
- Daily free lunch and refreshments
- Real, freshly ground coffee
- Access to Lifeworks perks and discount scheme
- Employee recognition and rewards
- Pleasant, rural location with onsite parking
- Additional holiday after 2 years of service
- Nest pension scheme
- A supportive and dynamic team environment
