Customer Service Executive

Customer Service Executive - Facilities Management - North Manchester - £25,000 + Bonus
 
About the Company
Looking for an Customer Services Executive who would be responsible for Customer Service retentions. This is for a growing Building Services organisation in the North Manchester Area.
The successful candidate will work closely within the sales team and play a key role in retaining client accounts by building on, and strengthening working relationships, ensuring that exceptional Customer Service is delivered in every respect.  
This will be a key role in the interface between the clients and the business and is responsible for retaining business and making sure clients needs are met
 
Customer Service Executive – The Rewards

• Basic up to £25,000 dependant on experience in a similar role
• + package
• + Bonus

Customer Service Executive – Requirements
Essential 

• Proven experience in a Customer Services role, account management or retentions role 
• A proven track record in building positive relationships with clients and colleagues 
• Experience of successfully resolving client issues 
• Experience of coordinating activity and achieving key deliverables 
• Experience of updating a knowledge database system 
• Experience of working in a fast-paced customer-driven environment

Desirable

• Experience of performing outbound retention and Customer Services calls
• A background in IT, Engineering, Construction, Facilities Management, Telecoms, Fire and Security, Datacentres or M&E Contracting. 

This role would suit a Sales Executive, Customer service administrator, Customer Service representative, , Internal Sales Executive, Internal Business Development Executive, Internal Account manager, Account Manager, or  Business Development Manager with experience in the FM, Data centre, IT, Fire & Security, Construction, Telecoms or Building Services, anyone outside of these sectors would not be considered at this time for interview.
 
About Us
 
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