Customer Service Manager

Skilled Careers are currently working on behalf of a large residential developer who are currently looking for an experienced Customer Service Manager to manage and develop and small but growing team of Customer Service advisors.

About the Role:

As a Customer Service Manager you will

• Liaise and correspond with the customer at property handover through to the warranty period and beyond.
• Liaise with Site teams/Subcontractors to ensure any snagging items are identified in pre occupation or handover meetings are dealt with properly.
• Undertake end of defect inspections of Housing Association / Local Authority properties with the appropriate Housing Association representatives and manage any agreed defects through to completion.
• Manage complaints effectively to identify patterns and trends and instigate and lead on improvements of the service.
• Lead Customer Service team to maximise productivity, efficiencies and effectiveness.
• Champion continual improvement to achieve excellent operational delivery and supply chain management
• Responsible for ensuring that team adhere to company policies and procedures
• Produce weekly / monthly reports to keep the business informed on all customer issues

About You

• The ideal candidate will have come from a construction background, have excellent interpersonal skills with the ability to adapt to different types of Customers.
• Previous experience managing the Customer Experience is essential to this role. You should have strong negotiation, written, verbal, listening and communication skills.
• You will work systematically, always display a professional and confident approach and have a passion for delivering excellent Customer Service.
• Experience of using database systems is desirable, and you should be competent using MS packages including Work, Excel, Outlook and Web Browsers.
• Please be aware that if you are invited to interview for this role, you will be required to show proof of your right to work in the UK.

If the above sounds like something you might be interested in, please apply directly though this advert, or email me your CV directly (url removed)