Customer Service Manager

This exciting home based role will see you take on responsibility for managing our customer
queries and ensuring total satisfaction each and every time!
We are a fast growing car accessory brand working in an exciting niche with over 500,000+
customers!
We have over 200,000 followers on social media already alongside a strong business with
sales channels including D2C, Amazon, Vending and Wholesale, selling our brand products
into major retailers such as TheRange, Halfords and Asda.
Job Responsibilities

• Handle all day to day customer queries that come to us via email, social media or other

channels

• Ensure that each customer query is handled quickly and professionally to ensure every

customer gets a personalised solution to any problem

• Provide guidance and advice to customers where required to ensure they have the best

experience with our products

• Report back any ongoing issues and feedback to management to ensure we can continue

our position as market leader
Skills and Qualifications

• First and foremost you will be a complete self starter, able to manage your own time and

tasks

• You will have at least 2+ years of Customer Service experience, ideally over the phone or

online

• You can evidence multiple scenarios of having dealt with a challenging customer query and

taken it to complete satisfaction

• Ideally you will have some experience or using Zendesk, ODesk or something similar to

manage customer queries

• An understanding of the importance of a happy customer, and leveraging this by way of

positive reviews and feedback

• Comfortable in working to KPIs and exceeding them

This is a flexible role and you will have the ability to increase and decrease hours required
by the business during our quieter and peak periods in the year