Customer Service Representative

A career in Customer Services with us can take you anywhere, and we’re committed to helping your career happen. So, with all this, and some great benefits to boot, why not read on?

About the role

As a Customer Service Representative, you’ll find a positive and inclusive environment and you can be proud of the contribution you make. That’s because you’ll be at the forefront of delivering joyful experiences for our customers and members.

Working within our Customer Support Team, you’ll provide personalised Customer Service for our savings and mortgage customers, as well as offering new savings support.

You’ll do this by;

• Managing customer needs through telephony, admin, and online channels, promoting webchat, social and secure messaging to increase our digital engagement with members
• Handling calls with service levels and taking ownership of delivering an efficient and compliant service in line with policy and regulation
• Resolving customer queries via multiple channels, aiming to resolve at first point of contact where possible
• Being committed to our digital programme, as you’ll be at the heart of bringing our digital service to life for our members.

Underpinning your work, will be your commitment to delivering a first-class service to customers.

Alongside this, we want you to feel challenged. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey.

About you

We are a purpose led business, and if you share this then you are definitely someone we want to hear from. Alongside this you’ll;

• Be an empathetic, confident communicator, with the ability to deliver a great customer experience by phone and in writing
• Have great attention to detail and be adaptable to change
• Be comfortable using a range of digital and IT tools, including Microsoft.
• Be someone who enjoys problem solving, with a flexible approach to serving customers

To give you the best possible start you’ll have a tailor-made onboarding journey from the day you start with us, with colleagues on hand to support with your training and development in role.

So what does all this mean for you:

Flexibility We offer a range of flexible working options where possible, which can help you find a healthy work-life balance.
Annual Leave For all of your hard work and commitment we’ll reward you with a whopping 33 days holiday inclusive of bank holidays, along with the option to purchase more.
Inclusivity We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
Giving Back You’ll have 31 hours of paid leave each year to get involved with purposeful and skills-

About Us

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

We are on an exciting journey together with a desire to deliver the highest level of support in our end-to-end customer journey and would love you to come and be a part of it.

In Customer Support we do offer some flexibility to work from home depending on the team you are working in and business needs. We are currently running pilots for home working and would love for you to join and become a part of shaping the future of our work force!

Please note applications are reviewed frequently therefore this role may close prior to the advertised closing date.

Ready to apply?

Then we think it would be great to meet you. Apply now.