Customer Services Representative

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to shine? Look no further! We are eagerly seeking a Customer Services Representative to join our dynamic team in Shipley, West Yorkshire.

As a Customer Service Representative, you'll handle and respond to all customer and client inquiries promptly across various communication channels like phone, email, web chat, and social media. Any complaints must be escalated and documented according to established protocols and timeframes. You'll take ownership of tasks from initiation to completion, ensuring stakeholders and internal teams are kept informed throughout the process. You will be in charge of identifying customer needs and guiding them to digital self-service options while promoting new features is essential for enhancing overall customer satisfaction. Effective management of workstreams is necessary to surpass key performance indicators and ensure timely and accurate task completion. Collaboration across departments is encouraged to provide seamless resolutions to customer inquiries, embodying our team ethos. Adaptability is vital in this dynamic environment, where additional support tasks may arise, and priorities may shift frequently. Your feedback on current services and systems is valuable for improving the customer experience and mitigating potential risks.

Hours of Work: Full Time, Permanent

Customer Services Representative Requirements:

* Excellent communication skills. The ability to liaise with both Customers, clients and Engineers via the telephone and email in a highly organised and professional manner.
* Ability to work on own initiative
* Target driven
* Customer focussed
* Problem solving skills
* Proficient in navigating Social Media Platforms
* Real Team Player - we adopt a collaborative approach
* Proficient in Microsoft Office
* Minimum 2 years' experience in Customer Service
* Educated to GCSE 'O' level standard or NVQ level 2 or 3 in customer service or administration

Meet the Organisation: Who We Are and What We Do

Switch2 Energy is the UK's most experienced and capable provider of end-to-end solutions for heat networks.

Heat networks are a key part of the government's net zero carbon targets as they distribute heat or cooling from a central source to multiple customers. Heat networks can use renewable energy sources and although currently they supply heat to only 2% of homes and businesses, by 2050 this is planned to be 20%.

We provide smart and sustainable heat network solutions to local authorities, housing associations, managing agents and private developers for residential developments. We work to optimise energy efficiency, manage the delivery of renewable energy, retrofit underperforming schemes to ensure future decarbonisation, all while striving to minimise costs for residents who live there.

We are passionate about helping our customers and communities live sustainable lives, now and in the future. We are trusted experts in the design, build, and operation of heat and energy networks. We research, develop, build, and implement technology-based solutions. Find out more about us and our valuable work on our website https://switch2.co.uk/ and our You Tube page.

Ready to kickstart your journey as a Customer Services Representative? Don't hesitate, seize the opportunity and apply now!