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Form of workRed Recruitment is recruiting Customer Service Representatives to join our client, a market leader in acquiring and managing vulnerable customers, helping them find a solution to clearing their outstanding debts.
Due to the nature of this role, the suitable candidates must be empathetic, trustworthy and professional.
The salary for this position is £23,400 per annum, there is also an opportunity to earn up to £29,250 on target earnings.
Benefits and Package for a Customer Service Representative:
- Salary: £23,400 per annum (OTE £29,250) + monthly bonus of £489.50
- Hours: Rotating shift patterns, hours between 8am - 7pm (only 1 7pm finish) and 1 Saturday a month 9am - 2pm
- Contract Type: Permanent
- Location: Leeds (city centre)
- Hybrid (1 week at home, 1 week in the office)
- Monthly bonus up to £487.50 (£5,850 bonus per year)
- 6 weeks training
- 34 days annual leave (including public holidays)
- Employee assistance
- Pension plan
- Gym discounts
- Free on-site parking
- Loyalty reward scheme
- Toast, fruit and free drinks available in the office
- Healthcare plan
- Regular dress code
Key Responsibilities of a Customer Service Representative:
- Helping customers find a sustainable solution to managing their personal debt
- Using a variety of contact methods, including telephone and digital channels
- Resolving any customer queries, following clear and compliance procedures
- Negotiating with customers in a considerate manner
Key Skills and Experience of a Customer Service Representative:
- Warm and friendly telephone manner is essential
- You should have a passion for delivering great Customer Service
- Strong IT skills particularly with Microsoft Office is required
- You will need to be empathetic, trustworthy and professional as you will be dealing with vulnerable customers
- Being able to work towards targets and KPIs is also required
If you are interested in this position and have the relevant skills required, please apply now!
Red Recruitment (Agency)
