Address
Form of workWhat you will do in your working day
Job role includes:
- Talking to customers face to face, over the phone and via email
- Use clear explanations, understanding when to refer queries to the clinical team
- Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Demonstrate a cost-conscious mind-set when meeting customers and the business needs
- Use written and verbal communication to simplify and provide information in a way that supports positive customer outcomes
- Demonstrate a continuous improvement and focussed approach to Customer Service delivery, including decision making and providing recommendations or advice
- Work effectively with colleagues at all levels to achieve results
- Proactively keep your service, industry and best practice knowledge and skills up to date
- Understand how to find and use industry best practice to enhance your own knowledge and personal development
- Some general office duties and helping to set up waiting room displays
The training you will be getting
- You will complete a Level 3 advanced apprenticeship qualification in Customer Service.
- You will attend Leicester College Freemens Park Campus, one day per month for your training.
What to expect at the end of your apprenticeship
- Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.
- You can progress onto a management programme with the college after successful completition.
