Customer Service Specialist

Customer Service Specialist
Pay Rate: 13.79 per hour
Location: Loughborough (LE11)
Hours of work: Monday to Friday, flexible hours between 9am and 5pm (4pm finish on a Friday)
Job type: Immediate start. Temporary with possible opportunity of a permanent role
Start Date: As soon as possible
GI Group has an opportunity for you to join a global scientific company as a Customer Service Specialist.
Responsibilities:
Receive and action allocated customer requests
Collaborate with suppliers and other functions to ensure accurate and timely implementation of product additions
Work with suppliers to ensure price, product quality and service requirements are met, Work with customers to ensure the correct information is provided
Adhere to all documented governance and standard operating procedures
Ensure that departmental targets for turn-around times and delivery performances are met.
Openly communicate and collaborate with internal and external customers regarding requests, issue resolution and data integrity
Drive internal process improvement
Actively participate on Governance activities and ensure the use of Governance when appropriated.
Requirements:
Proven Customer Service experience
Excellent English - written and oral due to level of communication with suppliers
Being highly driven is key Transparency and honesty
Must be computer literate
Possess excellent communication
Be resilient and empathetic
Must have a strong work ethic, flexible and happy to work hard on their own initiative
Possess good people skills that are helpful and friendly
Strong technical skills, including proficient knowledge of Microsoft Access, Microsoft Excel and Cognos
If you're looking to work for a reputable business in a busy environment, then apply NOW.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website.